Front Desk AgentNight Audit Part Time
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guests accommodation. You will welcome new guests and issue room keys manage reservations and provide information about rooms rates and amenities.
Benefits
- Sick Pay
- Employee Discounts
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel available rooms rates and amenities
Liaise with our housekeeping staff to ensure all rooms are clean tidy and fully-furnished to accommodate guests needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees like wedding guests
Upsell additional facilities and services when appropriate
Maintain updated records of bookings and payments
Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house
Explain and provide any promotional items to each guest checking in
Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met
Cover other areas of hotel as needed
Document any guest accidents by completing the accident report form
Complete the maintenance log whenever a complaint is reported
Maintain all areas of the front desk
Take the initiative to greet guests in a friendly and warm manner
Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house
Explain and provide any promotional items to each guest checking in
Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met
Cover other areas of hotel as needed
Document any guest accidents by completing the accident report form
Complete the maintenance log whenever a complaint is reported
Maintain all areas of the front desk
Take the initiative to greet guests in a friendly and warm manner
Other duties as assigned
Qualifications
Prior experience as a Hotel Front Desk Agent Receptionist or similar role
Experience with hotel reservations software like Hotel Keyor Opera
Customer service experience
Excellent communication and organizational skills
Willing to be flexible with your schedule; This position will be required to work any shift needed ie AM PM or Night Audit. ***Weekends will be required; This will be an overnight shift.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
We are looking to add an upbeat Front Desk Agent to their team to manage all aspects of hotel guest’s accommodation. You will welcome new guests and issue room ...
