Access Intake Specialist In Behavioral Health Services Full-Time Flex 22536

Join Our Team at New Bridge Medical Center!**

We are dedicated to providing high-quality compassionate care to our diverse community. As a leading healthcare provider we offer a supportive and inclusive work environment. If youre passionate about making a difference and thrive in a collaborative setting New Bridge Medical Center is looking for an Access Intake Specialist.

Job Duties

Handles telephone inquiries and makes decisions determining which calls are appropriate for BRMC and which need to be referred to PESP for emergency screening or for outside referral. Educates clients about services.

Maintains thorough knowledge about admission criteria for inpatient units and outpatient programs in order to complete appropriate referrals.

Facilitates admissions from outside hospitals to BRMC inpatient units by providing them
complete information regarding requirements for both voluntary and involuntary admissions.

Completes initial screening contact forms for behavioral health services which may include crisis intervention information referral or scheduling appointments for initial assessment.

Performs admission and unit transfer assignments and discharge functions for BHS inpatient units.

Maintains accurate bed census and statistics for BHS and ATU.

Explains hospital policies regarding personal items
Ensures appropriate information hand off to the next individual who will interact with the potential client/ family and/or referral source.

Provide basic financial information to uninsured clients regarding requirements for Charity Care applications.

For ATU clients verifies Medicaid and Medicare status.

When problematic/outlier situations occur discusses the situation with supervisory staff for guidance.

Schedules intake appointments for inpatient and outpatient services and makes appropriate collateral phone calls to other agencies to facilitate referrals.

Contacts and maintains cooperative relationship with private and public social agencies in the community.

Maintains established departmental policies and procedures objectives quality assurance program safety environmental and infection control standards.

Exhibits customer service focus that is respectful flexible knowledgeable confident professional pleasant patient and helpful. All responses to inquires will be timely professional caring and respectful in accordance with customer service performance expectations.

Works effectively with utilization review providing necessary information to facilitate the patients referral and authorization for treatment.

Works closely with PESP staff to ensure patient linkage to needed services.

Displays an ability to work a flexible schedule including working evenings nights and weekends.

Maintain familiarity with community resources to assist clients in locating services which best meet their needs.

Adheres to the Medical Centers Code of Conduct.

Familiar with the Medical Centers Mission Vision and Value statements.

Maintains established departmental policies and procedures objectives quality assurance program safety environmental and infection control standards.

Other Duties
Conducts medical record utilization review as directed.
Works cooperatively as a member of an interdisciplinary team and with other departmental and medical center staff to optimize clinical and operational effectiveness.
Maintains department records and files.
Identifies problems and obstacles affecting the delivery of services to customers and brings them to the attention of supervisor.
Actively attends and participates in departmental meetings and committees as appropriate.
Utilizes supervision in an appropriate manner.
Utilizes the hospital computer system as it pertains to job responsibilities and in accordance with hospital policy.
Assists other personnel as needed.
Assumes additional responsibilities in absence of the program manager.
Performs other duties as assigned to support the overall objectives of the department and organization.

Position Qualifications
Heart Saver/CPR certification is preferred.

Experience
One year of experience in mental health preferred.

Skills
Good oral and written communication skills.
Good interpersonal skills.
Speaks reads and writes English to the extent required by the position; knowledge of a second language preferred.
Demonstrated ability to work with behavioral or developmentally disabled population as appropriate.
Ability to plan and utilize time management skills.
Computer literate.
Good organizational skills

Education
Bachelors degree in Psychology or Social Work or related field required.

Job Setting/Physical Demands
Office setting; contact with patients and hospital staff.
Mostly sedentary.
Occasionally lifts positions pushes and/or transfers patients.
Occasionally lifts and carries baggage or equipment belonging to patients

Salary commensurate with experience within posted range

$31.70- $54.32/ Hour

We provide a comprehensive benefits package including a competitive medical dental and vision plans. We prioritize work-life balance with a generous time off policy that includes ample vacation days personal time sick leave and nine paid holidays. Additionally we are committed to the personal and professional growth of our employees offering robust tuition reimbursement and continuing education programs to help support our employees ongoing development.

Required Experience:

IC