Field support lead 
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Job Location:
Milpitas, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Field support lead
Job Location: Milpitas CA
Job Type: Contract
Job Description:
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Serve as primary IT Point of Contact for expedited support and participate in Rapid Response Team triage and Daily Performance Meetings.
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Assist network support and infrastructure teams with troubleshooting and projects.
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Support Client SPOC with Reliability Calls for high-priority tickets (P1/P2) investigation and resolution.
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Aid local hardware support team with printers and shop floor peripherals.
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Coordinate application support incidents in the manufacturing plant.
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Act as a SPOC for BUIT (Business Team) Local support and external vendors.
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Resolve connection issues with weighing scales including MOXA replacements and network components.
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Collaborate with MLL Workstation engineering WESS team to resolve OS and workstation build issues.
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Test network connectivity changes including wireless and patching.
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Coordinate client application installations and ensure proper functioning.
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Liaise with equipment vendors for repair and maintenance.
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Provide initial troubleshooting for application issues and coordinate/escalate to resolution.
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Support IQOQ testing and technical change control activities.
Qualifications/Skills:
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Minimum 5 years of experience in Site IT support and incident management.
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Proficient in ITIL process and Service Asset Management.
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GxP knowledge strongly desired.
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Knowledgeable in network infrastructure
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Ability to work independently and provide off-hours support.
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Strong multitasking and coordination skills.
Preferred additional Skills:
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Pharma manufacturing experience with IT Infra knowledge.
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MES knowledge is an added advantage.
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Cross Team/Dept Coordination.
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Familiarity with general Project Management principles
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Knowledge of multiple Operating Systems DBs.
Skills
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Mandatory Skills: Shopfloor Field Support
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
