IT Service Delivery Technician

Tewksbury, MA - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Title: IT Service Delivery Technician III (Trainer)
Location: Tewksbury Massachusetts 01876
Shift: Standard
Duration: 6months contract

Summary of position:

The software trainer will be responsible for the delivery of software training programs creating instructional materials and providing support to help Operations Support Associates and Customer Service Representatives in WSS LIT division become proficient in a new ERP system. They collaborate with subject matter experts to determine course design delivery formats and course manuals.

Core Responsibilities:

Create training materials and resources to support user learning
Update existing business process documentation to reflect changes for new ERP System
Conduct training sessions for individuals and groups both in-person and online on new ERP system
Provide ongoing support to users answer questions and offer follow-up training or refresher courses
Work with cross-functional teams to assess progress and effectiveness of the training approach and recommend changes for an improved training experience
Access and evaluate learner progress
Provide ad-hoc training and support as needed

Position requirements:

1. Formal Education:

Bachelors degree in HR Training or Education preferred with 3 years of applicable work experience

2. Knowledge & Experience:

Experience with ERP system such as SAP or Oracle preferred not required
Experience with SAP Enable Now / WalkMe experience a plus
Knowledge and/or experience related to water industry preferred not required
Excellent interpersonal and verbal/written communication skills
Ability to provide effective feedback and assess user progress
Familiarity with different training delivery methods such as webinars one-on-one coaching and classroom instruction
Able to execute tasks with high levels of autonomy in an unstructured environment
Agile mindset requiring flexibility and open-mindedness and willingness to adjust to changing project direction
Strong understanding of general business concepts/processes
Solid User of standard Microsoft Office applications (Outlook Word Excel PowerPoint SharePoint)

Title: IT Service Delivery Technician III (Trainer) Location: Tewksbury Massachusetts 01876 Shift: Standard Duration: 6months contract Summary of position: The software trainer will be responsible for the delivery of software training programs creating instructional materials and providing support t...