Manager of Patient Access
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Job Location:
Wausau, WI - USA
Monthly Salary:
$ 82222 - 89523
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Manager of Patient Access Opportunity:
The Manager of Patient Access oversees all functions related to patient access services including enrollment registration scheduling insurance verification referrals prior authorizations and customer service. This role ensures efficient daily operations accurate and timely gathering of billing information regulatory compliance and an exceptional patient experience. The Manager provides leadership strategic direction and operational oversight to support seamless patient flow and high-quality service delivery across the organization.
Compensation and Benefits:
- The starting pay range for this role is $82222- $89523 based on education and experience.
- This position is full-time and in person.
- PTO paid holidays health insurance dental insurance vision insurance on-site bistro and cafeteria pharmacy newly updated facility life insurance accident insurance hospital insurance employee assistance program and more.
- As a full-time employee of NCHC you would be eligible for the Wisconsin Retirement System (WRS). The WRS is a hybrid defined benefit plan. It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan. Participating staff contribute 6.95% and NCHC will match this at 100% each pay period!
What Qualifies You:
Required:
- Bachelors degree in Healthcare Administration Business Administration or closely related field.
- More than 2 years of experience in patient access revenue cycle or healthcare operations.
- More than 2 years of supervisory experience with direct reports.
- Valid Wisconsin drivers license and use of a personal vehicle.
Preferred:
- More than 4 years of experience in patient access revenue cycle or healthcare operations.
- More than 1 year of experience with performance metrics workflow optimization and patient access financial processes.
- More than 1 year of managerial experience.
- Certified Healthcare Access Associate (CHAA)
- Certified Patient Access Manager (CPAM)
In evaluating candidates for this position North Central Health Care may consider a combination of education training and experience which provides the necessary knowledge skills and abilities to perform the duties of this position.
What a Manger of Patient Accounts does at NCHC:
- Ensure a welcoming patient-centered environment that supports timely access to care.
- Address and resolve patient complaints and service concerns professionally.
- Monitor wait times accuracy rates cancellation/no-show trends and productivity.
- Develop and refine efficient workflows to improve patient throughput and reduce errors.
- Address process bottlenecks and coordinate cross-departmental problem solving.
- Maintain accurate documentation of patient interactions and registration information.
- Promote a culture of respect dignity and responsiveness for patients and families.
- Collaborate closely with billing insurance and clinical teams to ensure clear accurate billing information.
- Support initiatives that reduce registration errors prevent claim denials and improve reimbursement.
- Monitor KPIs including registration and insurance verification accuracy authorization turn around times and cancellation and no show rates.
- Ensure accurate data entry and compliance with HIPAA and all regulatory requirements.
- Implement strategies to help reduce avoidable write-offs.
- Ensure compliance with federal state and local regulations (including HIPAA).
- Identify registration and access-related risks and implement mitigation strategies.
- Maintain internal controls to protect financial integrity and safeguard PHI.
- Conduct audits and develop corrective action plans when needed.
- Track and report patient access metrics such as wait times scheduling efficiency accuracy rates and satisfaction scores.
- Analyze trends and develop recommendations to optimize operations.
- Performs additional duties as assigned.
About North Central Health Care:
Nestled in the heart of Central Wisconsin North Central Health Care (NCHC) is a healthcare organization formed over fifty years ago as a partnership between three Central Wisconsin counties - Langlade Lincoln and Marathon. NCHC employs approximately 775 professionals in diverse roles across a variety of care and work provide passionate and high-quality care for individuals and families within the fields of mental health treatment addiction services long term care short term care physical therapy crisis stabilization and so much more. We have amazing employees who provide exceptional care and want to add to our team. You can visit our website at to learn more.
In compliance with the American with Disabilities Act NCHC will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer. North Central Health Care is an Equal Opportunity Employer.
Required Experience:
Manager
Key Skills
- Active Directory
- Identity & Access Management
- LDAP
- SAFe
- Assistive Technologies
- Authentication
- Pediatrics Experience
- NVDA
- Sailpoint
- SSH
- SSO
- Oracle
About Company
North Central Health Care is a longstanding mental and behavioral health care center in Wausau, Wisconsin offering treatment for addictions, patients with disabilities, and mental health disorders Langlade, Lincoln, and Marathon Counties. NCHC operates a 24/7 Crisis Center, Acutes Car ... View more
