Amazon Connect Scrum Master R
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Job Location:
Saint Louis, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital renowned for its world-class professionals referred to as Brillians distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary groundbreaking technologies and exclusive digital projects. Brillios relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work certification year after year.
Consultant
Primary Skills
- Scrum Framework (Model Events Roles Artifacts) BDD Jira / Rally / Agility / Agile DevOps (ADO) Boards XP Framework (Model Events Artifacts TDD Refactoring) Agile Estimation CI-CD Tools (Jenkins / Git / Jfrog / Nagios / Splunk / SonarQube) Slack / Teams User Story / Product Backlog Management Continuous Exploration / Continuous Integration / Continuous Deployment Program Board Dependency & Risk Management
Specialization
- Scrum: Scrum Master
Job requirements
Job Position Summary
We are seeking an experienced Scrum Master with a strong background in Contact Center technologies and operations to lead Agile teams in delivering high-quality solutions. The ideal candidate will facilitate Agile ceremonies remove impediments and ensure adherence to Scrum principles while collaborating closely with stakeholders in a dynamic contact center environment.
Key Responsibilities
Agile Facilitation:
Guide and coach the team on Scrum practices and principles.
Facilitate daily stand-ups sprint planning retrospectives and reviews.
Ensure transparency in team progress through effective use of Agile tools.
Delivery Management:
Collaborate with Product Owners to maintain a well-defined backlog.
Track and report on sprint progress velocity and key metrics.
Drive continuous improvement within the team.
Stakeholder Engagement:
Work closely with business stakeholders contact center operations and technology teams.
Ensure alignment between development efforts and contact center objectives.
Impediment Resolution:
Identify and remove blockers to ensure smooth delivery.
Escalate issues when necessary and proactively seek solutions.
Contact Center Expertise:
Understand contact center platforms (e.g. Genesys Avaya NICE Five9) and integrations.
Support initiatives related to IVR ACD workforce management and omnichannel solutions.
Required Qualifications
Experience:
5 years as a Scrum Master in Agile environments.
2 years working on projects involving contact center technologies.
Certifications:
Certified Scrum Master (CSM) or equivalent.
Skills:
Strong knowledge of Agile frameworks (Scrum Kanban).
Familiarity with Jira Confluence or similar tools.
Excellent communication and facilitation skills.
Preferred Qualifications
Experience with cloud-based contact center solutions (e.g. Amazon Connect Genesys Cloud).
Knowledge of ITIL processes and service management.
Exposure to customer experience (CX) initiatives and analytics.
Soft Skills
Strong leadership and coaching abilities.
Problem-solving mindset with a focus on collaboration.
Ability to thrive in a fast-paced dynamic environment.
$100000 - $110000 a year
Know more about Brillio : Employment Opportunity Declaration
Brillio is an equal opportunity employer to all regardless of age ancestry colour disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.
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We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Key Skills
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About Company
Brillio is a global leader in Enterprise Digital Transformation Solutions, providing strategic consulting services and solutions using emerging technologies.
