Support Engineer
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Do you enjoy solving complex technical problems
At AppsFlyer the Support Team is a critical part of AppsFlyers business. As a customer-obsessed company our Support Engineers interact with customers daily ensuring they have an amazing AppsFlyer Experience. Support Engineers will be putting their problem-solving skills to the test to assist our customers in achieving addition the entire team is a crucial component of the feedback loop working closely with the Engineering team to fix bugs help the product evolve and help update our knowledge base articles. The role is highly collaborative and demands someone who can work across departments.
What youll do:
- Take end-to-end ownership of customer technical issues including initial troubleshooting root cause identification resolution and communication -
- Work with the Customers App development team to troubleshoot any SDK implementation issues
- Collaborate closely with CSM Product Engineering Partners teams and others to troubleshoot technical issues
- Enrich our client Knowledge Base with relevant technical information.
- Create and lead support improvement processes across the company.
What you have:
- Passion for delivering a superior client experience
- Experience in technical customer support with strong communication skills for explaining complex issues
- Advanced experience (4 years of experience) in SQL or other querying languages
- Mobile (iOS Android) development/QA experience - a strong plus.
- AI enthusiast eager to leverage AI tools to optimize workflows improve efficiency and elevate customer support processes.
- Logical thinking with strong organizational analytical and problem-solving abilities
- Highly adaptable fast learner and naturally inquisitive
- Multitasking and ability to work independently
Bonus Points:
- Web / mobile marketing and digital advertising experience
- Ability to integrate test and troubleshoot mobile SDKs
- Understand REST APIs
- Data analysis experience
- Being referred by an AppsFlyer team member
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
AppsFlyer was founded over ten years ago with a mission to help marketers succeed. From the beginning, we have been committed to four things: accurate data, unmatched privacy and security, open tech-stack innovation, and an unbiased, customer-obsessed approach. These four pillars have ... View more
