Call Center Agent (Bulacan, Philippines)

Bulacan - Philippines

Monthly Salary: $ 2 - 2

Experience Required: 1-3years

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

As a Call Center Agent you will be responsible for handling inbound customer inquiries assessing their needs and converting calls into towing jobs. Your role requires excellent communication skills problem-solving abilities and the ability to work efficiently in a fast-paced environment.

1. Responsible for managing a whole lot of incoming and outgoing calls in the operations.

2. Actively listen to customers understand their towing and roadside assistance needs and offer appropriate solutions.

3. Provide accurate information about services pricing and estimated arrival times.

4. Convert inbound calls into leads by gathering relevant details such as vehicle location issue type and service requirements.

5. Secure towing and roadside assistance jobs by effectively communicating service benefits and addressing customer concerns.

6. Handle customer inquiries complaints or concerns professionally and escalate issues when necessary.

7. Work closely with dispatchers and service providers to coordinate job fulfillment.

8. Meet or exceed key performance indicators (KPIs) such as conversion rates call handling time and customer satisfaction scores.

Office location: B.54 L.8 Brngy. Sta Cruz 1 City of San Jose del Monte Bulacan

Requirements

1. Senior High school graduate or equivalent (Bachelors degree is a plus).

2. Prior experience in customer service call centers or sales is preferred.

3. Strong verbal and written communication skills in English.

4. Comfortable using computers CRM software and call center applications.

5. Proficiency in Google Maps to accurately identify customer locations and dispatch services efficiently.

6. Ability to think quickly assess customer needs and provide solutions.

7. Capable of handling multiple calls and tasks efficiently in a fast-paced environment.

8. Must be able to work full-time on Pacific Standard Time (PST) schedule.

9. Experience in towing services roadside assistance or related industries (is a plus).

Benefits

1. This is a on-site position requiring a stable internet connection and a quiet workspace.

2. Agents must be available to work shifts aligned with Pacific Standard Time (PST).

3. Compensation is provided on a weekly basis.

4. The call center operates 24/7 and agents will work in rotating shifts including nights weekends and holidays as needed.

Required Skills:

High school graduate or equivalent (Bachelors degree is a plus). experience in customer service call centers or sales is preferred. verbal and written communication skills in English. using computers CRM software and call center Google Maps to accurately identify customer locations and dispatch services efficiently. to think quickly assess customer needs and provide solutions. of handling multiple calls and tasks efficiently in a fast-paced environment. be able to work full-time on Pacific Standard Time (PST) towing services roadside assistance or related industries (is a plus).

Required Education:

At least 2nd-year college or Senior high school graduate (with experience) or high school graduate with at least 6 months experience.