Supervisor Customer Service West Branch Services (Pune)
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
At Franklin Templeton were driving our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management wealth management and fintech offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise thats both broad and unique. From our welcoming inclusive and flexible culture to our global and diverse business we offer opportunities not only to help you reach your potential but also to contribute to our clients achievements.
Come join us in delivering better outcomes for our clients around the world!
We are looking for a supervisor Customer Service to join our Branch Services West based in Pune
About the department:
Supervise the daily operations of the region and the attached branches. Coordinate with other sub functions of TA and other departments to resolve the investor related and distributor related issues. Ensure that the standard terms of service offering are met at all three levels viz. a. investors b. distributors and c. internal customer. Recruit coach and manage the performance of individual team members. Improve daily processes and procedures; support and implement change; and through communication guide the team towards achieving company goals. Ensure the regulations are complied with strictly in terms of operations and customer service. Fulfill customer expectations. Handle or initiate other projects that benefit the company
What are the ongoing responsibilities of this position
Job Profile Summary:
Supervises a team of professional employees to achieve objectives and requirements of own team and/ or workgroup which may include more complex and/or higher risk functions and decision-making.
Aligns workgroup or team to Global Shareholder Services (GSS) business objectives and climate to drive positive customer experience and protect best interest of shareholders funds and FT
Involved in divisional or corporate initiatives. Manages short-to-moderate-term objectives.
May lead across multiple locations/regions.
Develops and drives goals in support of the strategic and operational plans for the department; sets priorities and administers implementation of business solutions; and drives/ promotes change adoption.
Engages team develops direct reports advocates for staff developmental needs and proactively
manages pay for performance philosophy.
Monitors compliance with and contributes to the evolution of internal policies and procedures.
Collaborates locally and across regions with cross-functional leaders as needed to plan for and
coordinate objectives builds relationships with peers and business partners to drive the business.
Responsible for completion of special projects as may be assigned.
Manage resources such that project activities are completed within affecting BAU
Preparation of project related reports that need to be sent to the management
Manage and maintain good relationship with vendors and business partners
Plan and prepare Annual Goals and monitor Progress
Communicate with and influence internal and external stakeholders regarding key deliverables
Has good Presentation skills influencing and negotiating skills
Effectively drive and manage change plan business contingency and achieve cross-training
Ability to identify and apply company policies and procedures
What qualifications skills and experience would help someone to be successful
Graduation / MBA
Overall 8 10 years of experience in AMCs / Banks in a similar role with supervisory experience in India.
NISM V-A certification
Work Shift Timings - 9:00 AM - 6:00 PM IST
Experience our welcoming culture and reach your professional and personal potential!
Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests lifestyle or background theres a place for you at Franklin Templeton. We provide employees with the tools resources and learning opportunities to help them excel in their career and personal life.
By joining us you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health saving for lifes adventures taking care of your family members or making a positive impact in your community we aim to have them covered.
Highlights of our benefits include:
Professional development growth opportunities through in-house classes and over 150 Web-based training courses
An educational assistance program to financially help employees seeking continuing education
Medical Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employees dependents (spouses children and dependent parents)
Life insurance for protection of employees families
Personal accident insurance for protection of employees and their families
Personal loan assistance
Employee Stock Investment Plan (ESIP)
12 weeks Paternity leave
Learn more about the wide range of benefits we offer at Franklin Templeton
Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees and we evaluate qualified applicants without regard to ancestry age color disability genetic information gender gender identity or gender expression marital status medical condition military or veteran status national origin race religion sex sexual orientation and any other basis protected by federal state or local law ordinance or regulation.
Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions please send an email to . In your email please include the accommodation or adjustment you are requesting the job title and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.
Required Experience:
Manager
Key Skills
- Loan Origination
- Inventory Control
- Basic Math
- Management Experience
- Account Management
- Banking
- Commercial Driving
- OSHA
- Home Care
- Mentoring
- Supervising Experience
- Phone Etiquette
About Company
Franklin Templeton Investments is a global investment manager. At the core of our business are multiple world-class investment management groups – Franklin, Templeton and Mutual Series – each operating independently and offering their distinct perspectives to financial advisors and th ... View more
