Systems Administrator

SUMMARY DESCRIPTION

Under general supervision from assigned manager ensures continuous function of District host servers shared application servers networks and web intranet and portal servers; coordinates and performs administration of servers and operating systems including security management email structured query language enterprise resource planning portal and resource tier learning management systems intranet content management and shared asset and document management systems; evaluates system performance; and adjusts system configuration parameters for hardware and software compatibility.

• Use the onlineHelp Guide or contact the NEOED Applicants Support Line at if you need assistance with your online applicant account.
• Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time Monday through Friday.

REPRESENTATIVE DUTIES
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

1. Designs and implements systems to facilitate the migration from on-site to cloud-based systems; utilizes cloud-based tools to accelerate migration visibility and reduce costs; recommends and implements commercial and open-source tools that support cloud-based strategies.

2. Monitors system performance of network web enterprise resource planning enterprise portal email content management and database systems performance; analyzes performance statistics; configures systems or database operating parameters; maintains data files and system directories; monitors system configuration; monitors and evaluates network traffic bandwidth and throughput; analyzes and participates in planning network requirements for capacity security and performance.

3. Designs and implements systems that allow for development testing staging and production environments to enable Information Technology Services (ITS) and other staff a safe working environment that does not negatively impact production reliability including but not limited to building and maintaining source code repositories and tools to automate the provisioning and management of various environments.

4. Designs custom scripts using command-line shell and scripting language to perform large-scale data user account modifications server configurations and maintenance tasks.

5. Plans researches installs configures tests and monitors operating system software for District physical and virtual machine servers and networks; installs and maintains application software upgrades and releases; monitors utilization of licensed software for compliance with software agreements; cancels software license contracts or agreements when no longer utilized or needed; installs configures tests and administers multi-server third-party applications including content management and intranet asset and document management systems.

6. Migrates applications and data from one operating system environment to another; installs integrates and tunes server systems and databases; implements data conversions and transitions to new systems.

7. Receives and resolves District staff and student service desk tickets; documents tickets and forwards work orders to ITS staff; develops and documents procedures to assist service desk and other staff in operating systems; creates usage rules for programming and applications support staff.

8. Monitors manages and maintains District Cloud Authentication Directory Services Single Sign-On (SSO) computer network and storage infrastructure.

9. Serves as a point of contact to coordinate between organizational units for server and network support; participates in troubleshooting complex network problems including but not limited to content management system access internet access email administration account provisioning authentication and access and role-based domain account migration.

10. Designs implements and administers access security and permissions for use of District systems; establishes and enforces District server access rules standards and protocols; authorizes server user roles and account access privileges; audits maintains and repairs accounts passwords and permissions.

11. Builds installs configures tests and administers multi-server Microsoft and third-party applications including content management and intranet asset and document management systems.

12. Analyzes modifies tests and debugs existing database structures systems and programs; identifies problems and makes modifications to systems and individual programs; analyzes and resolves problems with database applications by consultation with users; formulates and implements systems and database tuning strategies; monitors disk space availability by removing relocating or adjusting files to optimize space; administers roles and privileged access security to database tables including adding and deleting user and controlling database login passwords.

13. Schedules system maintenance downtime with end users and technical staff for hardware and software upgrades changeovers and backups; determines the type and frequency of backups for systems and database files; designs writes and tests backup and recovery procedures; reviews backup procedures with department staff members; oversees and performs backups.

14. Reviews and provides feedback for proposed changes for potential impact to overall system reliability security and impact to operations workflow.

15. Administers and monitors the Districts network devices including Virtual Local Area Networks (VLANs) access points firewall core and aggregate switches and routers; configures and corrects system directory structures security parameters and maintains network address assignments.

16. Administers the Districts content management portal and web/application servers including backup search engines logs and documentation; monitors website and portal presence and positioning of key information for access to directories databases and search engines.

17. May provide onboarding support general work training guidance supervision assistance and directs activities of students or temporary employees.

18. Performs related duties that support the overall objective of the position.

EDUCATION AND EXPERIENCE GUIDELINES
Any combination of education and experience that demonstrates the required above knowledge and abilities is qualifying. Examples of ways to obtain the above knowledge and abilities could include but are not limited to the following:

Education/Training
Four years of college from an accredited college or university with major course work in mathematics data systems computer science or a related field supplemented by specialized training in applications programming enterprise systems management or systems analysis.
Applicable industry certifications may substitute for some education.

Experience
Four years of increasingly responsible experience installing and maintaining operating systems and shared network application software in an environment using multiple database management systems.

License/Certificate- Possession of or ability to obtain within a reasonable timeframe each of the following:
Valid California Drivers License.



QUALIFICATIONS
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:
Concepts installation configuration tools operation and maintenance used for onsite and cloud-based computer and database system software and security computers and network equipment virtual computing architecture cloud-based systems and networks Linux operating and email systems project management clustering and high availability domain name and mail servers digital certificates and their applications within servers change management and change control and data warehouse and business intelligence.
Current trends in system and network administration and security.
Advanced shell script programming including bash Perl and Python and general programming languages including C# Java Visual Basic and C/C.
Microsoft Windows network operating systems including installation configuration of a directory services environment maintenance upgrading troubleshooting and scripting.
Database design techniques and host computer logical and physical database structures and relationships including those for networked computer systems.
Cost security performance and availability tradeoffs.
Software development lifecycle concepts including requirements gathering development testing promotion to production and end-of-life.
Single sign-on and lightweight directory access protocols including Kerberos Security Assertion Markup Language (SAML) and modern authentication protocols.
Web server platforms and Content Management Systems including but not limited to proprietary open source Apache Nginx Microsoft Internet Information Services (IIS) and Amazon Web Services (AWS) and Oracle OCI.
Standard query language and other relational database management systems.
Federal state and local laws codes and regulations regarding support of District technology systems networks and software including but not limited to the Family Educational Rights and Privacy Act (FERPA) and the Americans with Disabilities Act (ADA).
Basic mathematical concepts.
Basic research methods and techniques.
English usage grammar spelling punctuation and vocabulary including proofreading and formatting techniques.

Ability to:
Perform technical and operational duties to support onsite and cloud-based database operating and computer equipment systems and software including analysis design coding provisioning configuration maintenance troubleshooting and operation.
Administer and provide support to technical staff regarding shared application server systems email Enterprise Resource Planning (ERP) systems portal and resource tier Learning Management System (LMS) intranet content management and shared asset and document management servers.
Identify and implement critical maintenance fixes to isolate and correct malfunctions including operating system and application problems; develop and execute disaster recovery plans; establish data security standards and procedures.
Follow logical progressions of program systems.
Write program and system documentation.
Read and interpret technical manuals and other documentation.
Adapt to changing technologies and learn functionality of new equipment and systems.
Plan and organize work to meet schedules and changing deadlines.
Perform basic record keeping functions.
Utilize office procedures methods and equipment including computers technology and applicable software applications sufficiently to perform the duties of the classification including the Districts Banner Enterprise Resource Planning (ERP) system and intermediate to advanced skills with Microsoft Office Suite and related software.
Maintain confidentiality of information.
Perform arithmetic calculations of average difficulty.
Follow oral and written directions.
Communicate clearly and concisely both orally and in writing.
Provide onboarding support general work training guidance supervision assistance and direct activities of students or temporary employees.
Establish and maintain effective working relationships with those contacted in the course of work.
Coordinate with staff and others to minimize delays or interruptions to District activities.
Respond to emergencies.
Work independently and collaboratively.
Apply District policies and procedures


PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment:Work is performed primarily in a standard office setting; may travel from site to site. Position may be required to work evenings nights and weekends.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally walk stoop bend kneel crouch reach and twist; to lift carry push and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Vision:See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.

WHY SIERRA

• One of Aspen Institutes Top150 Community Colleges in the nation
• The Accrediting Commission recognized Sierra for its exemplary practice of providing personnel with opportunities for continued professional development in order to meet its mission. This includes providing students and employees with a robust set of programs events and conferences related to equity-mindedness and supporting the success of our students etc.
• Public Employees Retirement System (PERS)
• 18 paid holidays (including extended time off during the winter break)
• 12 accrued paid vacation days per year (vacation accrual increases over time)
• Competitive benefits package
• Flexible work schedules may be available
• Currently during summers some employee groups participate in 4x10 schedules
• Qualifying Employer for Public Service Loan Forgiveness (in most cases)

• Use the onlineHelp Guide or contact the NEOED Applicants Support Line at if you need assistance with your online applicant account.
• Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time Monday through Friday.