German Payroll Service Delivery Manager in Spain
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Reference No: 3153
Office Type:Home office - same as employee home address at the top of the contract.
Elevate Your Career with Zalaris
Zalaris is a rapidly expanding global leader in Tech HR and payroll solutions.
Were big enough for you to grow and be a part of an international environment but small enough for you to be visible and truly make a difference.
We foster open communication and short decision-making paths that encourage creative and innovative thinking.
Zalaris culture is rooted in values inspired by Nordic working ethos: everyone matters aiming high and team spirit. Were committed to building a diverse inclusive and authentic workplace where everyone brings their own uniqueness. Zalaris employees come from different backgrounds cultures and walks of life and we are proud of it.
Role Summary
Step into a key operational role as a Payroll Service Delivery Manager at Zalaris this position you will serve as the primary liaison for our German clients managing relationships overseeing SAP-related German payroll processes and driving operational excellence and compliance.
Your Responsibilities
- Serve as the primary point of contact for the clients ensuring an exceptional customer experience and high-quality service delivery.
- Ensure services are delivered in alignment with contractual SLAs by monitoring reporting and analyzing KPIs related to service excellence and customer satisfaction.
- Take ownership of your clients service-related financials including budgeting forecasting and cost monitoring.
- Efficiently manage change request implementation processes by coordinating testing deployments and system enhancements within the payroll platform.
- Ensure adherence to Zalaris internal controls policies and compliance standards.
- Proactively lead automation initiatives (e.g. RPA) transition activities between nearshore/offshore teams and identify further cost optimization opportunities.
- Foster strong collaboration with other Zalaris functions and locations to support integrated service delivery.
Your Experience and Skills
- High proficiency in German and English
- In-depth understanding of German payroll (mandatory)
- Experience in outsourcing HR payroll or accounting
- Work experience with SAP HCM is an asset
- Business-minded with an analytical mindset
- Ability to plan prioritize and structure work to achieve results
- Strong customer relationship management and process improvement skills
- Excellent problem-solving presentation and negotiation skills
- Proactive energetic and adaptable attitude
- Bachelors or Masters degree in Finance Accounting Business Administration or a related field
What we offer
- Competitive salary
- Hybrid working mode offering flexibility and work-life balance
- Opportunities for professional development and career progression
- Adynamic inclusive and collaborative work environment
- The opportunity to contribute to a global leader in HR and payroll services
- Benefits
- Flexible working hours can be arranged in agreement with the manager
- Work from home allowance
- Reduced working hours during the month of August
Ready to become part of our team Join us at Zalaris and be a part of a vibrant collaborative community of Tech HR and payroll experts dedicated to grow and innovate. #team Zalaris
Required Experience:
Manager
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Zalaris helps organisations streamline HR and payroll processes across geographies, industries and technology platforms including SAP, Oracle, Workday and CornerStone.
