- Tier 3 technical support to help the user base with issues related to the systems and their functionality. One system is a public-facing custom web application hosted on the Oracle Cloud Managed Service solution using a modern DevOps toolchain (Azure DevOps ServiceNow) hosted in the Oracle Cloud and built on the Oracle Service Cloud (OSvC) Platform utilizing Oracle Intelligence Advisor (OIA). The second system is a hybrid between legacy custom-Java-coded components and EBS Release 12.2.10 Accounts Receivable (AR) TCA Module CRM Teleservices Module components that have been customized.
- Identify the root cause of issues.
- Provide recommendations for Product Backlog Items (PBIs)/User Stories to reduce tickets and stabilize the systems.
- Detailed tracking of tickets responses and resolution timing.
- Support XML imports and uploads files are transferred to the back-end premium system for processing and posting to the plans accounts.
- Support interfaces with to offer two-factor authentication access.
- Support payments made by users using Automated Clearing House (ACH) information and payment details. This information is routed via a secure FedACHService web service to the MyPAA ACH processor .
- Support month-end reconciliation reporting activities.
- Provide technical support as needed to Systems Accountants when overages have been identified.
- Support development of design docs (Technical Architecture Data Models).
- Accurately translate requirements and designs into functionality with prototyping demos and proof-of-concept activities.
- Support walkthroughs of design documentation and demos of functionality/prototypes.
- Support regression testing (over 1500 scripts) and preparation for deployment to Production.
- Peer review code to confirm it addresses the requirements and design for the release and impacts do not go beyond the scope of the release.
- Ensure that code is regularly checked in each evening and that development processes maximize the use of MS Azure Pipelines for release development and deployment.
- Support automated deployments in all environments including Production using MS AzureDevOps Pipelines and associated add-ins.
- Participate in IPT meetings and Agile Scrum Ceremonies.
Qualifications :
- Bachelors Degree in Computer Science Information Systems Engineering or related field
- Minimum of 6 years of experience with (or 10 years of experience with no degree)
- Oracle XML
- BI Publisher
- Oracle EBS preferably Release 12.2.10
- Oracle Forms 10g Reports 10g
- PL/SQL
- JAVA J2EE
- SOA (web services)
- BPEL
- Agile SCRUM delivery
- Familiarity with configuration management and version control tools (e.g. Azure Repos).
- Strong written and verbal communication skills including the ability to collaborate with interfacing system teams business stakeholders and IT leadership.
- Demonstrated problem-solving skills and attention to detail.
Additional Information :
Benefits
- Referral Bonus
- (401k) Matching
- Eleven Paid Holidays
- Adoption Assistance
- Tuition Reimbursement
- Technology Reimbursement
- Short-Term & Long-Term Disability
- Life Insurance (Basic Voluntary & AD&D)
- Health Care Plan (Medical Dental & Vision)
- Paid Time Off (0-3 years 15 Days 3 years 20 Days)
- Perks at Work Employee perks program to help you live a better healthier life.
i360 is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
All qualified applicants will receive consideration for employment regardless of race color religion sex sexual orientation gender identity national origin age disability protected veteran status or status within any other protected group.
Only Direct Hires - No recruiting or staffing firms submissions will be considered.
Remote Work :
No
Employment Type :
Full-time
Tier 3 technical support to help the user base with issues related to the systems and their functionality. One system is a public-facing custom web application hosted on the Oracle Cloud Managed Service solution using a modern DevOps toolchain (Azure DevOps ServiceNow) hosted in the Oracle Cloud and...
- Tier 3 technical support to help the user base with issues related to the systems and their functionality. One system is a public-facing custom web application hosted on the Oracle Cloud Managed Service solution using a modern DevOps toolchain (Azure DevOps ServiceNow) hosted in the Oracle Cloud and built on the Oracle Service Cloud (OSvC) Platform utilizing Oracle Intelligence Advisor (OIA). The second system is a hybrid between legacy custom-Java-coded components and EBS Release 12.2.10 Accounts Receivable (AR) TCA Module CRM Teleservices Module components that have been customized.
- Identify the root cause of issues.
- Provide recommendations for Product Backlog Items (PBIs)/User Stories to reduce tickets and stabilize the systems.
- Detailed tracking of tickets responses and resolution timing.
- Support XML imports and uploads files are transferred to the back-end premium system for processing and posting to the plans accounts.
- Support interfaces with to offer two-factor authentication access.
- Support payments made by users using Automated Clearing House (ACH) information and payment details. This information is routed via a secure FedACHService web service to the MyPAA ACH processor .
- Support month-end reconciliation reporting activities.
- Provide technical support as needed to Systems Accountants when overages have been identified.
- Support development of design docs (Technical Architecture Data Models).
- Accurately translate requirements and designs into functionality with prototyping demos and proof-of-concept activities.
- Support walkthroughs of design documentation and demos of functionality/prototypes.
- Support regression testing (over 1500 scripts) and preparation for deployment to Production.
- Peer review code to confirm it addresses the requirements and design for the release and impacts do not go beyond the scope of the release.
- Ensure that code is regularly checked in each evening and that development processes maximize the use of MS Azure Pipelines for release development and deployment.
- Support automated deployments in all environments including Production using MS AzureDevOps Pipelines and associated add-ins.
- Participate in IPT meetings and Agile Scrum Ceremonies.
Qualifications :
- Bachelors Degree in Computer Science Information Systems Engineering or related field
- Minimum of 6 years of experience with (or 10 years of experience with no degree)
- Oracle XML
- BI Publisher
- Oracle EBS preferably Release 12.2.10
- Oracle Forms 10g Reports 10g
- PL/SQL
- JAVA J2EE
- SOA (web services)
- BPEL
- Agile SCRUM delivery
- Familiarity with configuration management and version control tools (e.g. Azure Repos).
- Strong written and verbal communication skills including the ability to collaborate with interfacing system teams business stakeholders and IT leadership.
- Demonstrated problem-solving skills and attention to detail.
Additional Information :
Benefits
- Referral Bonus
- (401k) Matching
- Eleven Paid Holidays
- Adoption Assistance
- Tuition Reimbursement
- Technology Reimbursement
- Short-Term & Long-Term Disability
- Life Insurance (Basic Voluntary & AD&D)
- Health Care Plan (Medical Dental & Vision)
- Paid Time Off (0-3 years 15 Days 3 years 20 Days)
- Perks at Work Employee perks program to help you live a better healthier life.
i360 is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
All qualified applicants will receive consideration for employment regardless of race color religion sex sexual orientation gender identity national origin age disability protected veteran status or status within any other protected group.
Only Direct Hires - No recruiting or staffing firms submissions will be considered.
Remote Work :
No
Employment Type :
Full-time
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