Internship Digital Customer Experience Assistant (FMX)

Internship Digital Customer Experience Assistant

Join the Premium Midscale & Economy Digital Marketing team leading the customer experience of brand websites and gain hands-on experience in digital content management customer experience and project coordination in a global hospitality environment. 

Directly reporting to Director of Digital Marketing here the Key Responsibilities: 

Project Management: 

• Assist in revamping the premium brand website with a focus on new hotel pages coordinating with agencies and regional teams and supporting progress tracking. 

• Help organize project documentation meeting notes and follow-ups. 

Content Management (CMS & DAM): 

• Be trained on Adobe Experience Manager (AEM) and actively contribute to updating and managing website content via the Content Management System (CMS) and Digital Asset Management (DAM).  

• Help maintain engaging accurate and up-to-date web pages across the site. 

Communication & Coordination: 

• Gather input from regional teams and brands to support global alignment. 

• Assist in the creation of global presentations and communication materials. 

• Collaborate with stakeholders across departments to ensure smooth project delivery. 

Customer Experience & UX Optimization: 

• Support user journey tracking and documentation to identify pain points and areas for improvement. 

• Benchmark competitor websites to identify digital trends and best practices. 

• Analyze the monthly performance of PME brands using Google Analytics to identify opportunities for improvement and optimization. 

Qualifications :

Masters program in Marketing Digital Communications or a related field

English & French mandatory

Excellent Communication Skills
Comfortable gathering and sharing information clearly with various stakeholders including agencies regional teams and internal departments.

Curiosity and Willingness to Learn
Eager to develop new skills in digital tools (e.g. CMS DAM AEM) and deepen understanding of customer experience best practices.

Strong Organizational Skills
Ability to manage multiple tasks simultaneously keep track of deadlines and maintain detailed documentation supporting effective project coordination.

Attention to Detail
Capable of ensuring accuracy and consistency when updating digital content maintaining webpages and tracking user journeys.

Team Collaboration
Thrives in a cross-functional and multicultural team environment working smoothly with peers and managers to deliver shared goals.

Remote Work :

No

Employment Type :

Full-time