Cloud Escalation & Post-Sales Dev-Ops Engineer

Responsibilities:

• Troubleshoot and resolve tickets opening by other support teams. Work with that support team to gather the needed information to solve the problem raised. Answer virtualization questions that customers raise about deploying Fortinet product in VM/Cloud environments.
• Build test environments. Reproduce customer problems. Test scenarios in order to establish best practices & assess interoperability when deploying Fortinet solutions.
• Keep abreast of new developments and bulletins regarding your primary area of specialization
• Develop best practices
• Identify common virtualization problems encountered at Fortinet and follow up with documentation and/or training to address them
• Identify configuration settings or deployments that are potentially problematic as well as what settings are important for optimal performance and business continuity.
• Provide input to product management and technical documentation teams
• Develop a methodology for determining whether a technical problem lies primarily with the Fortinet product or with the VM/Cloud environment.
• This role may in the future involve some after-hours on-call support but is not anticipated initially.

Requirements:

• Expert level expertise in 1-2 of the following virtualization technologies:

(exposure to additional areas an asset)
Hypervisor: VMWare vSphere KVM Hyper-V Citrix Xen

Public Cloud: AWS Azure GCP IBM OCI Rackspace
SDN: VMware NSX-T OpenStack

Data center operational experiences based on ITIL best practice

• Strong networking knowledge (Layer 2 & Layer 3)
• Knowledge of firewall concepts and considerations
• Strong analytical and troubleshooting skills
• Persuasive and precise verbal and written communication skills

Nice to have:

• Experience with container technologies (Docker Kubernetes AWS Container Service).
• Note: Fortinet offerings now include Security Functionality as a Container Integrated Container Security Integrated Container Security & Container Registry Security.
• Solution Architect/DevOps certification from AWS GoogleCloud Azure etc.
• Cloud vendor-provided training
• Script programming - Python Shell Javascript Yaml Terraform Ansible etc.

The Canada base salary range for this full-time position is expected to be between $122000 - $150000 annually. Wage ranges are based on various factors including the labour market job type and job level. Exact salary offers will be determined by factors such as the candidates subject knowledge skill level qualifications and experience.

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical dental and vision coverage including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling legal advice mental health resources etc. We also provide critical illness disability and life insurance as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies including paid health days to help you take care of yourself and your family members.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Companys discretion.

Why Join Us:
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.

Embark on a challenging enjoyable and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660000 customers around the globe.