German Tech Assistance Agent in Sunny Lisbon
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Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Role: Multilingual Support Specialist (German Focus)
Location: Lisbon Portugal (Office-Based)
Start Date: January 8 2026
We are actively recruiting dedicated and articulate individuals to join our team in Lisbon as a German-Speaking Multilingual Support Specialist. This pivotal role involves providing exceptional technical assistance and ensuring customer satisfaction for users of our premier search engine platform across German-speaking markets.
Core Duties and Responsibilities
This position requires you to be the primary communicator for our German-speaking clientele handling inquiries and technical challenges related to the search engine. Your daily tasks will include:
- Delivering Expert Support: Providing responsive and professional technical help to users through various channels (phone calls email correspondence and online chat).
- Diagnosing Issues: Efficiently identifying the root cause of user problems which may range from basic troubleshooting to addressing specific platform features and account access difficulties.
- Offering Solutions: Guiding users step-by-step through resolutions software adjustments and optimal utilization of the products capabilities.
- Maintaining Records: Diligently logging all customer interactions reported issues and the corresponding solutions within our database for future reference and knowledge sharing.
- Collaborative Escalation: Recognizing and appropriately transferring complex or unresolved technical incidents to specialized internal teams for advanced investigation and resolution.
- Product Mastery: Continuously developing and maintaining deep operational knowledge of the search engine and its evolving functionalities.
Applicant Profile
Essential Requirements
- Language Fluency: Native or near-native level German (C1/C2) is absolutely essential for seamless communication with our users. A minimum of B2 level English is required for internal operations and training purposes.
- Authorization to Work: Applicants must possess valid documentation permitting employment in Portugal such as an EU Citizenship/Passport a current Residency Card (valid for over one year) or a Refugee Card.
Beneficial Experience
- While prior experience in customer service helpdesk or technical support is beneficial it is not a prerequisite. We welcome enthusiastic candidates ready to learn and we will provide comprehensive training.
- A natural inclination towards technology and effective analytical skills are highly valued.
Benefits and Working Structure
- Employment Package: Competitive remuneration combined with performance-related bonuses.
- Comprehensive Coverage: Health Insurance coverage provided.
- Financial Support: Transport allowance to assist with commuting costs.
- Career Trajectory: Excellent opportunities for career advancement and professional development within the company.
- Workplace Provisions: All necessary technological equipment will be supplied by the employer.
- Schedule Details:
- Availability: Monday through Friday (08:00 AM 08:00 PM rotational shifts) and Saturday/Sunday (08:00 AM 05:00 PM).
- Time Off: Two rotational days off each week.
Embark on an exciting career path in Lisbon!
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
