Bellman

What are we looking for

A Bellman serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitudebehaviours skills and values that follow:

• Diploma/any related discipline

• 1 year of concierge experience will be an added advantage (Fresh graduates/college leavers are encouraged to apply)

• Good organization and coordination skills.

• Good command of the local and English language

• Patient and guest oriented

• Possess good teamwork qualities

• Passionate about hospitality

• Bubbly and pleasant personality

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisuretravellersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravellerswho stay with us every year a welcome they will never addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.

If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.

The Bellman organizes and coordinates the concierge services to ensure that each guest experiences a memorable stay from arrival during the stay through to departure in line with Hilton and hotel policies and procedures.

What will I be doing

As the Bellman you will be responsible for performing the following tasks to the highest standards:

• Actively seek verbal feedback from customers.

• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.

• Positively manage guests complaints and comments with follow-up and feedback to the Front Office Manager.

• Make sure all customer requests and queries are responded to promptly and effectively adhering to Hilton brand standards.

• Be proactive towards customers assisting them with any reasonable requests.

• Escort guests to their rooms and deliver their luggage promptly

• Assist them with explaining the hotel facilities and room features.

• Facilitate a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested oroffer assistancewhen in the lobby.

• Ensure that all guests are offered help tomake transportation arrangements.

• Manage the storage and organization of guests luggage in a safe and secure organized and systemized way.

• Responsible for ensuring hotel materials are well-stocked and information is available to guests.

• Up to date with information and have detailed knowledge of facilities attractions places of interests sights and activities in and around the hotel imparting this knowledge to other team members.

• Ensure appropriate handling and delivering of messages receive and distribute packages manage the daily post and correspondence of both guests and the hotel.

• Input information into ONQ regarding guests ensuring accuracy all details are completed and that the information can be clearly understood by other team members.

• Have detailed knowledge of departmental standards and Hilton brand standards.

• Ensure the shift is reviewed handovers and briefings are carried out.

• Maintain guest histories to assist with returning guests.

• Attend and participate in regular operational and hotel meetings.

• Create and implement sales promotions and team member incentives as per discussion with the Front Office Management.

• Understand relevant Health & Safety legislations and its implications on the operation of the department.

• Adhere to the hotels security and emergency policies and procedures.

• Carry out any other reasonable duties and responsibilities as assigned.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.