Front Desk & Intake Coordinator
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Job Location:
Hawthorne, NV - USA
Hourly Salary:
USD 20 - 24
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Ascend utilizes the principles of Applied Behavior Analysis (ABA) while elevating the outcomes for individuals diagnosed with ASD. Ascend is committed to the success of each child as well as the entire family.
Job Duties/Responsibilities:
- Manage all front desk responsibilities Monday-Friday from 8:00-4:30pm
- Answer incoming telephone calls of prospective customers while offering information to inquiries and supporting the intake of new customer enrollment requests
- Manage new customer enrollment process including intake documentation collection and review primarily via CRM software
- Support existing customers via excellent customer service from regular check-in calls and ad hoc communication
- Perform various forms of clerical work that include filing copying faxing and maintaining excel spreadsheets
- Perform scheduling updates daily via practice management platform
- Schedule evaluations meetings and consultations for clients as well as center tours
- Coordinate client enrollment activities in partnership with the Operations Manager
- Provide email support to employees and clients regarding scheduling and other service-related issues primarily via ticketing software
- Provide coverage for center-based clients as needed
Qualifications:
- 2 years of customer service experience and/or in a healthcare intake role; experience with health insurance billing preferred
- Ideal candidate has experience in behavioral health and/or healthcare services
- Associate or bachelor degree preferred
- Excellent verbal and written communication skills
- Familiarity with technology-enabled operations (practice management systems CRM etc.)
- Strong sense of independence and self-motivation to consistently exceed set targets
- Ability to effectively prioritize organize and perform a variety of concurrent tasks
- Proficiency with Microsoft Outlook Excel Word and PowerPoint applications and CRM tools
Required Skills/Abilities:
- Enthusiastic personality that will engage clients
- Ability to collaborate and communicate with BCBAs support staff parents and clients in a positive and constructive way
- Excellent organizational skills
- Ability to plan manage and work with clients when necessary
- Proficient with Microsoft Office Suite or related software as required for recordkeeping and documentation
Physical Requirements:
- Prolonged periods of standing and sitting
- Must be able to lift to 45 pounds at a time
- Must be able to sit and stand on the floor throughout the day and bend kneel or squat to be at eye level with clients
Required Experience:
Manager
Key Skills
- Arabic Speaking
- Administration
- General Services
- Billing
- Import
- Administration Support
About Company
Center-based and in-home ABA therapy for children with autism (ages 18 months and older) in New York, Connecticut, and Tennessee. Accepting new enrollments now!
