Lead, Clinic Solutions

Kansas City, KS - USA

Monthly Salary: $ 50700 - 101300

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare with leading businesses and products in diagnostics medical devices nutritionals and branded generic medicines. Our 114000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Lead Clinic Solutions

Working at Abbott

At Abbott you can do work that matters grow and learn care for yourself and family be your true self and live a full life. Youll also have access to:

Career development with an international company where you can grow the career you dream of.
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
An excellent retirement savings plan with high employer contribution.
Tuition reimbursement the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelors degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.

The Opportunity

eScreen Inc. is part of Abbotts Rapid Diagnostics Division the nations largest technologyenabled ThirdParty Administrator (TPA) delivering employment drug screening and occupational health services (vision audio vaccinations TB titers DOT/nonDOT physicals and more) through a network of 5800 occupational health clinics nationwide. Our industryleading scheduling and resultsreporting platform powers a seamless customer experience for employers across the country.

Our Kansas City MO location is currently seeking a Clinic Solutions Lead a seasoned professional responsible for managing and strengthening relationships with our established channel this highimpact role you will drive key strategic initiatives identify opportunities for incremental growth and ensure partners are enabled to deliver exceptional service to our shared clients. This individual contributor role serves as a strategic extension of the leadership team handling escalations guiding partners through complex issues and ensuring successful adoption of clinicrelated solutions. You will provide accurate timely technical expertise on our products and services helping partners and internal teams navigate challenges with clarity and confidence. The ideal candidate brings strong communication skills a customerfocused mindset and the ability to influence without formal authority. You will deescalate issues with professionalism mentor and train Clinic Account Representatives (CARs) and continuously look for process improvements that support growth and operational excellence.

What Youll Work On

Demonstrate drive to provide outstanding customer service with clear verbal and written communications.
Act as an extension of the leadership team handling escalations and supporting strategic initiatives.
Identify and interpret appropriate steps to resolve the need of the customer.
Oversee multiple concurrent customer implementations and projects across various products.
Mentor and train Clinic Account Representatives (CARs) and assist with SOP updates and process improvements.
Conduct quality audits manage QA processes and ensure compliance with training and job requirements.
Analyze complex data sets to support business objectives and identify trends in customer experience and resource utilization.
Collaborate daily with internal teams and upper management to resolve issues and drive innovation.
Recommend and implement process changes to enhance productivity and customer satisfaction.
Make necessary corrections to information entered to ensure problem resolution.
Deescalate the issues and provide satisfactory solutions.
Flexibility to operate in several systems or platforms and balance tasks throughout the workday.
Ability to multitask in handling customers on various reporting platforms.
Fostering a customer service culture that strives for 100% customer satisfaction.

Required Qualifications

Bachelors degree or equivalent experience in customer-facing roles
3-5 years of experience in client success or similar customer-facing roles
Proficiency in Microsoft Office Suite
Demonstrated ability to participate in complex projects with cross-functional teams

Preferred Qualifications

General knowledge of Occupational Health Services is a plus
Knowledge of diagnostic testing point-of-care testing infectious disease and/or toxicology
Strong analytical communication and problem-solving skills
Experience with Salesforce

Learn more about our health and wellness benefits which provide the security to help you and your family live full lives:

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.

Connect with us at on Facebook at and on Twitter @AbbottNews.

The base pay for this position is

$50700.00 $101300.00

In specific locations the pay range may vary from the range posted.

JOB FAMILY:

Support Services

DIVISION:

TOX ARDx Toxicology

LOCATION:

United States > Kansas City : 8140 Ward Parkway

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: EEO is the Law link - Espanol: