Senior Learning Consultant Customer Success Manager ( fmd)

We are seeking a Senior Customer Success Manager/Learning Consultant to lead and manage three critical aspects of our learning programs.

1. Customer Partnership & Success
2. Operations & Project Management
3. Learning Consulting & Program Design

You will work on one of the most important Digital Transformation topics of our time: AI Adoption.

Tasks

Customer partnership & success

• Act as a strategic partner to enterprise clients.
• Develop and maintain strong relationships with them understanding their unique training needs and challenges together in collaboration with Sales
• Identify learning needs and convert them into program strategies.
• Manage expectations feedback loops and success metrics.

Operations & project management

• Coordinate timelines resources trainers and delivery across all stakeholders.
• Ensure programs run smoothly on time and within scope.
• Track risks milestones and operational metrics.
• Oversee trainer allocation onboarding and performance follow-up.

Learning consulting & program design

• Lead the architecture of blended learning programs.
• Translate client goals into clear pedagogical concepts.
• Collaborate with trainers to ensure consistent instructional quality.
• Iterate programs based on learner data and evidence.

**
Your impact:**

• Influence the design quality of enterprise programs measured by NPS
• Ensure learning programs deliver measurable outcome for enterprise customers like hours back to the business or confidence in AI Adoption.
• Shape and collaborate with the team on how our methodology evolves with customers

Requirements

Necessary:

• 3 years of experience in Customer Success Management preferrably L&D Departments of large enterprises.
• Familiarity with enterprise client communication and proven ability to listen persuade and support
• Who if not you. You have Experience in a Startup with between 10-50 employees. You are motivated to take ownership and shape this company together.
• Ability to translate business goals into learning interventions

Nice-to-have:

• Experience in designing learning programs especially blended learning concepts
• Excellent training or workshop facilitation skills.
• Strong understanding of AI and automation technologies
• Knowledge about Winning by Design

Benefits

30 vacation days per year unlimited home office days remote work or work from our beautiful Berlin office - you choose

• A highly dynamic startup environment where you can grow and reach the next stage of your career.
• The opportunity to work and develop in one of the fastest-growing technology topics of our time (process automation)

Our disclaimer: We believe in and practice work-life balance but were not a team where you can shut down your laptop at 4 pm and stop thinking about work. We are highly motivated to shake the Edtech market and grow together!