Game Operation Technical Product Team Leader
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Product Team Lead Customer Experience & Core Services
Were looking for a Product Team Lead to own the customer experience domain including support tools in-game player support core services (CRM login privacy One Connect) and VIP experience.
Youll lead a small team of PMs and partner across Studios Engineering Customer Support and Data to build scalable AI-first systems that improve player satisfaction and operational efficiency.
What Youll Do
- Lead & mentor a team of 3 product managers ensuring clear ownership collaboration and alignment across customer experience core services and AI initiatives.
- Shape the 612 month strategy for customer experience and support defining AI-driven opportunities in ticket deflection routing and agent-assist automation.
- Define and deliver the roadmap for customer experience solutions CRM login privacy in-game support CS agent tools and VIP tools.
- Define and monitor key metrics such as CSAT FRT resolution rate deflection rate VIP satisfaction and service reliability.
- Align cross-functional teams facilitating collaboration between Customer Experience Groups Support Studios and Engineering (DS and Data) to balance experience quality performance and business impact.
- Champion an AI-first mindset working with data and ML teams to introduce LLM-based tools that empower agents and deliver faster smarter resolutions.
- Handle complex stakeholder dynamics with empathy and clarity bridging differences between operations studios and engineering priorities.
What You Bring
- 5 years in Product Management with 2 years in a lead / senior role
- Background in gaming or large-scale B2C products.
- Strong data-driven and stakeholder management skills.
- Comfort working with AI/LLM initiatives.
- Experience with customer support CRM identity or operations-facing systems bonus.
Key Skills
- Hyperion
- Acquisition
- Asset
- ABAP
- Basic
- Activex
About Company
Discover how Playtika blends art and science to create engaging experiences for millions worldwide, setting the standard for gaming brands and companies.
