Quality & Training Specialist
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a Quality & Training Specialist to join our team and play a key role in enhancing the quality of our home cleaning services and developing the competencies of our supervisors inspectors and cleaning staff. The ideal candidate will have hands-on experience in setting quality standards conducting audits and delivering effective training programs that raise operational performance and ensure exceptional service quality.
Quality & Compliance
Develop implement and update quality policies procedures and service standards.
Establish KPIs for supervisors inspectors and cleaning staff to ensure consistent service quality.
Conduct regular field audits and inspections to evaluate compliance with standards.
Prepare quality reports and recommend continuous improvement initiatives.
Monitor adherence to health & safety regulations and company guidelines.
Handle customer quality-related complaints analyze root causes and implement corrective actions.
Training & Development
Design and deliver training programs covering:
Supervisory and inspection skills
Professional cleaning techniques
Safe use of cleaning materials and equipment
Quality and safety standards
Conduct onboarding training for new employees.
Measure training effectiveness through pre- and post-performance evaluations.
Develop operational manuals SOPs and training materials tailored to cleaning operations.
Continuous Improvement
Analyze operational data to identify improvement opportunities.
Support the operational team in enhancing service delivery and reducing errors.
Propose innovative solutions to improve productivity and service quality.
Requirements
Bachelors degree in Business Administration Quality Management or related field.
Minimum 3 years of experience in quality or training roles preferably within cleaning services or facilities management.
Strong knowledge of quality standards (e.g. ISO 9001) and safety protocols.
Excellent training communication and field supervision skills.
Proficient in Microsoft Office and operational reporting.
Ability to work in field environments and manage daily follow-up.
Key Skills
Strong communication and presentation skills
Attention to detail
Problem-solving and analytical thinking
Time management and organization
Field supervision and team coordination
Company Industry
IT Services and IT Consulting
Key Skills
- Quality Assurance
- FDA Regulations
- Data Collection
- Food Safety Experience
- ISO 9001
- Mobile Devices
- Root cause Analysis
- Quality Systems
- OSHA
- Food Processing
- Quality Management
- cGMP
