CD&E ServiceNow Developer Associate 2

Industry/Sector

Specialism

Management Level

Job Description & Summary

Driven by curiosity you are a reliable contributing member of a our fast-paced environment you are expected to adapt to working with a variety of clients and team members each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm you build a brand for yourself opening doors to more opportunities.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives needs and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen ask questions to check understanding and clearly express ideas.
• Seek reflect act on and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance) uphold the Firms code of conduct and independence requirements.

Exp. : 2 4 years

JD

ROLES / RESPONSIBILITIES:

Design and deliver consulting and technical methodologies around the ServiceNow platform

Design configure develop and test on the ServiceNow platform including but not limited to the CMS Service Request (creating catalog items and workflow) Incident Management Problem Management and Change Management.

Design configure develop and test custom ServiceNow forms tables and workflows based on business requirements

Support the team responsible for the implementation and administration of the ServiceNow installation including managing system configurations gathering and documenting user and process requirements developing workflow customizations and performing quality assurance testing and user acceptance testing

Responsible for leveraging knowledge and experience to deliver end-to-end methodologies within ServiceNow which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes organizing and prioritizing development effort interfacing with vendors and management

Must possess the technical/functional skills necessary to make an impact on consulting project engagements

Excellent client facing and communication skills (verbal and written skills)

Excellent skills in Microsoft Visio Word PowerPoint is a must

Familiarity and experience working in an agile development environment

ITIL V3 Foundations certification is a must

Deep understanding of JavaScript and Web Services

Requires working knowledge of industry standard ITSM tools (i.e. ServiceNow HP BMC CA IBM or others)

GOOD TO HAVE SKILLS (Additional):

ServiceNow Certified Application Developer

ServiceNow Certified Implementation Specialist

ServiceNow Certified Administrator

Experience in Consulting

Advanced ITIL V3 certifications will be a plus

Solid understanding of infrastructure concepts

Javascript

Web Services

Exposure Active Directory configuration/administration strong networking concepts is a plus

Experience in developing and implementing ServiceNow integrations with other tools

QUALIFICATIONS:

Requires Bachelors degree

Travel Requirements

Job Posting End Date