People Consulting-Managed Learning Services-Staff
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Job Summary
At EY were all in to shape your future with confidence.
Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
EY- Global Delivery Services (GDS) People Consulting (PC) Managed Learning Services (MLS) - Consultant
Managing the global workforce in todays fast changing and highly disrupted environment is becoming increasingly complex. As a member of our GDS PC practice youll be part of a team that supports clients in aligning their HR function with the organizational plans while keeping employee experience as one of the core considerations. When you join us you will gain cross functional multi-industry and a truly global work experience to take your career in the right direction.
The opportunity
We are looking for Managed Learning Services- Consultant with expertise in managing and executing the deployment of large-scale global learning programs/system implementations. This is a fantastic opportunity to be part of a leading global professional services organisation whilst being instrumental in growth of the GDS PC team.
Your key responsibilities
- Comprehensive understanding of the MLS processes encompassing the entire taxonomy of pre-event on-event and post event activities
- Learning management system administration including creating and updating courses. Scheduling managing participant rosters communications and compliance
- Responsible to support the MLS framework in accordance to the established processes with strict adherence to the defined Service Level Agreements (SLAs)
- Manage the learning activities by adhering to the agreed guidelines and TATs
- Quality compliance with the standardized global process model with no deviations from the agreed-upon MLS processes
- Proactively identify and communicate service delivery risks and issues to the appropriate stakeholders
- Recognize potential areas for process enhancement and propose recommendations for improvement
- Engage in effective communication and collaboration to build strong relationships with clients and other project team members
Skills and attributes for success
- Proficient in understanding learning requirements across various domains
- Exceptional attention to detail which is critical for processing a large volume of transactions
- Skilled in managing ambiguity and taking proactive measures
- Excellent communication and presentation skills
- Strong interpersonal skills with a client-centric approach
- Awareness of and sensitivity to cross-cultural dynamics
- High levels of energy agility and adaptability
- Open to travel for client projects in accordance with EY and country-specific travel advisory guidelines.
To qualify for the role you must have
- Bachelors degree or higher in Human Resources Business Administration Education or a related field is required.
- 2 to 4 years of relevant experience in learning and development or an administrative role
- Familiarity with learning management systems such as SuccessFactors Oracle/Workday is preferred
- Proficient writing skills (grasp and command over English)
- Ability to work independently as well as collaboratively within a team
- Ability to articulate solutions and offer suggestions
- Proficiency in Microsoft Office Suite - MS PowerPoint and MS Excel
- It would be a significant advantage if you have proficiency with course authoring and learning tools such as SAP EnableNow Articulate Storyline Adobe Captivate WalkMe Camtasia Vyond and VideoScribe. Additionally experience in creating various digital learning materials including web-based learning modules videos interactive PDFs webcasts podcasts nano-learning modules and virtual instructor-led training (VILT) is highly desirable
What working at EY offers
At EY were dedicated to helping our clients from startups to Fortune 500 companies and the work we do with them is as varied as they are.
You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus we offer:
- Support coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way thats right for you
EY Building a better working world
EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.
Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.
Key Skills
- Compliance Management
- Customer Retention
- Quality Assurance
- Customer Service
- Extensive Knowledge
- Account Management
- Front Office
- Telephone Calls
- Needs Analysis
- Cold calls
- Business Relationships
- Customer Complaints
- Sales Goals
- Sales Process
- New Clients
About Company
Bij EY Studio+ creëren we transformatieve ervaringen die mensen in beweging brengen en markten vormgeven. We combineren design, technologie en commercieel inzicht, aangevuld met EY.ai, een verenigend platform en aangedreven door ons volledige spectrum van diensten.
