HCSenior Consultant – Healthcare Consumer Digital
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Job Location:
San Francisco, CA - USA
Monthly Salary:
$ 130000 - 177000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Senior Consultant Healthcare Consumer Digital Strategy
Infosys Consultingis seeking a skilledSenior Consultantto support and lead consumer digital strategy and experience work for our healthcare clients. This role requires strong analytical ability digital fluency and hands-on experience with human-centered design UX research and experience analysis. Senior Consultants are critical delivery leaders who run workstreams create high-quality deliverables and ensure momentum accuracy and clarity in engagements.
If the candidates background is in UX or experience design they will alsolead the UX design track producing high-quality IA wireframes prototypes research plans and usability testing outputs.
About the Role
The Senior Consultant is aworkstream leader and core project contributor. You will conduct research structure problems analyze data design user experiences build deliverables and support the engagement manager with day-to-day progress tracking risk identification and stakeholder coordination.
This role is ideal for someone who enjoys hands-on work from mapping journeys to interviewing users analyzing operational processes synthesizing insights and creating polished client deliverables in PowerPoint. You do not need to sell technology but you must understand how digital capabilities and AI enable better consumer experiences and operational outcomes.
Key Responsibilities
1. Workstream Leadership & Delivery Execution
If the candidate is a UX designer they will be expected to:
About Us
Infosys Consulting is a next-generation consulting partner that bridges strategy and execution. With an AI-first mindset deep industry knowledge and the combined strengths of business and technology consulting it helps enterprises turn bold vision into tangible outcomes faster smarter and at scale.
Infosys Consulting is helping some of the worlds most recognizable brands transform and innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand our teams help the C-suite navigate todays digital landscape to win market share and create shareholder value for lasting competitive advantage.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Infosys Consultingis seeking a skilledSenior Consultantto support and lead consumer digital strategy and experience work for our healthcare clients. This role requires strong analytical ability digital fluency and hands-on experience with human-centered design UX research and experience analysis. Senior Consultants are critical delivery leaders who run workstreams create high-quality deliverables and ensure momentum accuracy and clarity in engagements.
If the candidates background is in UX or experience design they will alsolead the UX design track producing high-quality IA wireframes prototypes research plans and usability testing outputs.
About the Role
The Senior Consultant is aworkstream leader and core project contributor. You will conduct research structure problems analyze data design user experiences build deliverables and support the engagement manager with day-to-day progress tracking risk identification and stakeholder coordination.
This role is ideal for someone who enjoys hands-on work from mapping journeys to interviewing users analyzing operational processes synthesizing insights and creating polished client deliverables in PowerPoint. You do not need to sell technology but you must understand how digital capabilities and AI enable better consumer experiences and operational outcomes.
Key Responsibilities
1. Workstream Leadership & Delivery Execution
- Lead one or more workstreams within a larger engagement ensuring tasks timelines risks and dependencies are well managed.
- Conduct structured problem-solving data synthesis and experience analysis.
- Manage day-to-day project activities track progress flag issues and escalate risks early.
- Prepare and deliver executive-ready materials usingstrong PowerPoint and storytelling skills(non-negotiable).
- Conduct user stakeholder competitive and market research to inform experience strategy.
- Execute qualitative and quantitative research such as:
- User interviews
- Usability testing
- Heuristic evaluations
- Content analysis
- Journey mapping
- Analyze health plan operations digital capabilities and policy/process constraints to identify experience barriers and opportunities.
- Translate research insights into clear recommendations and design implications.
If the candidate is a UX designer they will be expected to:
- Lead UX design for their workstream or the entire engagement.
- Create IA wireframes user flows prototypes and annotated design specifications.
- Collaborate with design product and engineering teams to refine requirements.
- Validate concepts through user testing and feedback loops.
- Ensure experiences support adoption usability accessibility and regulatory compliance.
- Support digital strategy development through research synthesis journey analysis and evaluation of current-state capabilities.
- Help build experience blueprints target-state concepts and roadmaps.
- Evaluate operational technical and organizational blockers to digital adoption.
- Support KPI development measurement frameworks and impact analysis.
- Work directly with client stakeholders to gather inputs test ideas and present insights.
- Support facilitation of workshops interviews and working sessions.
- Demonstrate strong written and verbal communication in all client-facing interactions.
- Build trust through professionalism preparedness and quality of work.
- Contribute to internal POVs assets and templates for digital strategy and experience work.
- Support the growth of our healthcare consumer digital practice through research thought leadership and project excellence.
- Mentor Analysts and Consultants with guidance on analysis UX methods deliverable quality and consulting fundamentals.
- Bachelors degreeand5 yearsof experience in healthcare consulting digital consulting consumer experience UX design or product-related roles.
- Experience in at leasttwo or morehealth plan operational areas (claims enrollment/billing contact center UM/PA A&G benefits provider operations etc.).
- Hands-on experience conductinguser research synthesizing insights and creating journey maps or experience analyses.
- Strong understanding of digital platforms and enabling technologies including how AI can enhance digital experiences.
- Exceptional PowerPoint and communication skills must produce polished executive-ready client deliverables.
- Proven ability to manage tasks independently structure workstreams and deliver high-quality outputs with minimal oversight.
- Comfortable coordinating across business digital operations and UX/design stakeholders.
- Ability to travelup to 50% depending on client requirements
- Must be a Resident of an Infosys Consulting Hub Locations of California New York New Jersey Georgia Massachusetts or must reside in a city that is within a 2-hour driving distance from one of these hub locations.
- Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time..
- Experience in health plan digital experience service design or consumer engagement roles.
- UX or research background with portfolio demonstrating IA wireframes flows prototypes and test outputs.
- Experience measuring digital experience performance adoption and operational impacts.
- Familiarity with health plan regulatory compliance and accessibility requirements.
- Exposure to Agile or hybrid delivery models.
- Strong analytical skills including the ability to derive insights from research operational data or competitor evaluations.
Estimated annual compensation range for candidate based in CA NJ and NY will be $130000 to $177000
Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits :-
Medical/Dental/Vision/Life Insurance
Long-term/Short-term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident Critical Illness Hospital Indemnity Legal)
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off
Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits :-
Medical/Dental/Vision/Life Insurance
Long-term/Short-term Disability
Health and Dependent Care Reimbursement Accounts
Insurance (Accident Critical Illness Hospital Indemnity Legal)
401(k) plan and contributions dependent on salary level
Paid holidays plus Paid Time Off
About Us
Infosys Consulting is a next-generation consulting partner that bridges strategy and execution. With an AI-first mindset deep industry knowledge and the combined strengths of business and technology consulting it helps enterprises turn bold vision into tangible outcomes faster smarter and at scale.
Infosys Consulting is helping some of the worlds most recognizable brands transform and innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand our teams help the C-suite navigate todays digital landscape to win market share and create shareholder value for lasting competitive advantage.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Required Experience:
Senior IC
Key Skills
- Civil
- Apparel
- Banking
- CMS
- Infection Control
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
