Online Trading Specialist

The Online Trading Specialist reports to the Senior Manager of Ecommerce and supports in planning executing and optimizing onsite merchandising strategies across Balsam Hills European websites. This role helps shape the customer journeyfrom navigation and landing pages to product recommendationsensuring the site reflects accurate information compelling content and a seamless user experience. Through strong cross-functional collaboration data-informed decision-making and day-to-day project coordination the Ecommerce Merchandiser contributes to driving engagement conversion and overall site performance. 

This full-time position is located in Dublin Ireland. This role is expected to work in a hybrid model which includes three days in-office (Monday Tuesday and Wednesday).

To ensure sufficient overlap with functional and cross-functional team members globally some flexibility with this roles regular work schedule will be required. Most of our teams have overlap with early morning and/or early evening PST. Specific scheduling needs for this role will be discussed in the initial interview.

What youll do:

Online Merchandising Planning

• Shares in the development of site merchandising plans for various onsite content including site navigation landing pages homepage product pages and more to support new assortment and project strategies. 
• Uses data to provide information on outcomes of strategies to be used for future plans. 
• Develops strategies for products recommended to customers based on buying history and coordinate execution (cross-sells). 
• Keeps our product pages to visual standard. 
• Works cross functionally to develop site campaigns plans and content. 
• Supports online merchandising roadmap initiatives to optimize user experience. 

Project Planning and Management

• Provides direction for the task creation on project management tools for deliverables that support site merchandising plans. 
• Reviews dependencies and considerations and includes these in the planning of tasks and timings to ensure a smooth execution of the plans. 
• Understands risks and formulates mitigation measures to guarantee minimal business impact. 
• Coordinates with the Web Operations Product Information Management Digital Asset Management SEO Product Management Marketing and Creative teams to accomplish site merchandising deliverables within set parameters and timelines. 
• Reviews and signs off on tasks assigned to verify accuracy and quality of the end result for all tasks within the project. 

Site and User Experience Audit

• Performs site audits to identify gaps and inaccuracies in the information asset or link that affects over-all user experience.  
• Understands site structure pages and integrations and identifies and reports the issues based on the audit.  

Site Performance Reporting

• Prepares and presents site performance reports to various stakeholders.  

Documentation

• Documents internal process and bridges identified gaps to ensure efficient process flows.

Other Duties and Responsibilities

• Performs other duties that may be assigned from time to time. 

What you bring to the table:

• Bachelors Degree in Marketing Business Communications or a related field.
• At least two (2) years of experience in ecommerce digital merchandising or a similar online content or product-focused role.
• Strong analytical skills with the ability to interpret data identify insights and translate findings into actionable site improvements.
• Excellent attention to detail and a keen eye for visual consistency accuracy and customer-centric presentation.
• Experience collaborating across multiple teams and managing deliverables within timelines.
• Solid understanding of ecommerce user experience principles and interest in optimizing online customer journeys.
• Strong organizational and project coordination skills with the ability to anticipate risks and proactively troubleshoot.
• Clear and professional communication skillsboth written and verbalwith confidence presenting findings or recommendations to stakeholders.

About Us: Balsam Brands is a global omnichannel retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building authenticity and doing the right thing. We have steadily growing teams in Boise the Bay Area Dublin the Philippines Canada and Mexico.  

The companys mission is to create joy together. We empower our team and partners to love what they do provide products and experiences that inspire meaningful moments with family and friends and give back to our families and communities in impactful ways. When you join Balsam Brands youll find a culture of caring people doing challenging work and building a welcoming workplace.

• Check out our flagship brand Balsam Hill:
• Balsam Brands in Forbes:  Brands on LinkedIn:  Balsam Brands we strive to offer a competitive compensation and benefits package. For permanent full-time team members this includes:
  • Competitive compensation including a cash-based incentive plan
  • Company contributions toward private healthcare coverage
  • Company pension and employer contributions
  • Paid holidays annual shutdown week PTO and volunteer time-off (VTO) packages
  • Annual continuous learning benefit up to 1100 per person per fiscal year
  • Up to 300 flexible reimbursement to support setup of new team members work-from-home environment
  • Access to mental health and wellness perks
  • Parking and transit employer contributions

  At Balsam Brands we strive to build a diverse equitable and inclusive team to fulfill our purpose to create joy together. The Company is an equal opportunity employer and makes employment decisions on the basis of accordance with applicable law the Company prohibits discrimination based on race gender religion civil status family status age disability sexual orientation membership of the Traveller community or any other consideration protected by applicable laws. The Company fully endorses a working environment that is free from discrimination harassment sexual harassment workplace bullying and/or victimization. The Company is committed to compliance with all relevant and applicable provisions of the Employment Equality Acts 1998-2015 with regard to providing equal employment opportunities to disabled applicants or employees. The Company will provide such employees and applicants with reasonable accommodations which are required by law in order to perform the essential functions of the job provided that such reasonable accommodation does not result in excessive or disproportionate cost to the Company.

   

  #LI-Hybrid

   

  
  

  Additional Information :

  All your information will be kept confidential according to EEO guidelines.

  
  

  Remote Work :

  No

  
  

  Employment Type :

  Full-time