Reservations Supervisor St Regis Budapest (Pre-opening)

ST REGIS BUDAPEST

Combining timeless glamour with a vanguard spirit St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 55 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis Hotel in New York by John Jacob Astor IV at the dawn of the twentieth century the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests delivered flawlessly by the signature St. Regis Butler Service.

Position Overview

As a Reservations Supervisor at The St. Regis Budapest you will lead the reservations team to deliver exceptional guest experiences while maximizing revenue opportunities. This role combines operational excellence team leadership and a strong focus on personalized luxury service. You will ensure accuracy in reservations optimize room inventory and uphold the legendary St. Regis standards of sophistication and bespoke hospitality.

Key Responsibilities

Guest Experience & Service Excellence

• Oversee all reservation processes ensuring accuracy and efficiency for individual group and VIP bookings.
• Anticipate guest needs and personalize interactions to reflect the St. Regis hallmark of bespoke service.
• Communicate property features packages and exclusive experiences to enhance guest stays.
• Handle special requests and resolve guest concerns promptly and professionally.

Revenue Optimization

• Apply advanced sales techniques and upselling strategies to maximize revenue.
• Monitor room inventory and collaborate with Revenue and Sales teams to ensure optimal availability and pricing.
• Review and implement new reservation procedures aligned with brand standards and market trends.

Team Leadership

• Train coach and motivate the reservations team to deliver exceptional service and achieve performance goals.
• Foster a culture of excellence integrity and collaboration within the department.
• Serve as a role model for St. Regis brand values and luxury service standards.

Operational Excellence

• Maintain accuracy of room blocks group codes and billing setups.
• Ensure compliance with company policies data privacy regulations and quality assurance standards.
• Utilize reservation systems (e.g. OPERA MARSHA EMPOWER) to manage bookings and generate reports.

Core Competencies

• Luxury Service Orientation: Anticipates guest needs and delivers personalized experiences.
• Leadership & Coaching: Inspires and develops team members for peak performance.
• Analytical & Problem-Solving Skills: Ensures accuracy and resolves challenges effectively.
• Communication: Professional clear and engaging in all interactions.
• Technical Proficiency: Skilled in reservation systems and Microsoft Office Suite.

Qualifications

• Minimum 2 years of experience in reservations or front office operations within a luxury hotel environment.
• At least 1 year of supervisory experience.
• Strong knowledge of reservation systems (OPERA MARSHA) and revenue management principles.
• Fluent in Hungarian and English; additional languages are an advantage.
• Exceptional organizational skills and attention to detail.

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