Global Client Services Lead Global POS Solutions
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Job Summary
Location: UK and Europe
Subject to Consultation
About the role
Following a successful pan-European 3D POS win we have a fabulous opportunity for a process driven customer focused individual to come and be part of this amazing team!
Working with a wide range of internal stakeholders and key CBU customers on a Pan-European basis you will use your skill and experience to work with our clients on the implementation and on-going governance of key POS accounts. This is a multi-market client facing role and needs someone with skills in delivering customer excellence.
A dual function role you will manage the POS account centrally and also ensure local site compliance to key targets; monitoring the progress of client requests and help drive solutions as required. This role will involve building key relationships both externally and internally to ensure all Client KPIs are exceeded.
Attention to detail is a must with proven ability to track and monitor key commercial innovation and sustainability targets across multiple regions on a regular basis. Ability to implement a clear reporting process and governance across all regions power BI knowledge would be useful.
You will be home-based but will be required to travel to meet customers and teams at our sites.
About you
Proven success knowledge and experience in central client management within FMCG Retail experience desirable
Ability to work independently & remotely with regular travel as needed
Excellent communication and stakeholder management with ability to collaborate and develop strong relationships with both internal and external partners
Capable of issue resolution independently
3D POS expertise ability to read and understand technical specifications to deliver excellence in service
Process driven with attention to detail and ability to build and manage clear focused reporting across multiple areas.
Required Experience:
Exec
Key Skills
- Bidding
- Integration
- Christmas Temporary
- ABB
- Elevator Maintenance
- Application Engineering
About Company
DS Smith is an international packaging company, offering sustainable, plastic-free packaging, integrated recycling services, and sustainable paper products.
