Call Center Specialist
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Job Location:
Indianapolis, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Knowledge Services is hiring for a CAll Center Specialist. This is a contract-to-hire role. This person will be required to work on-site in our clients office located on the southwest side of Indianapolis.
- $18 per hour Monday-Friday.
- Anticipated start date is January 19th.
- This position requires strong attention to detail the ability to multitask and experience in maintaining focus during repetitive tasks. State tax law knowledge is not required. Training will be provided.
Responsibilities
- Provide best-in-class customer service taxpaying customers by phone in a fast-paced call center environment.
- Applies knowledge acquired in training and utilizes resources to analyze and problem-solve. Respond to a variety of tax inquiries.
- Access data utilizing basic computer skills.
- Communicate professionally using correct grammar spelling and punctuation.
- Meets the Call Center goals including call handling Quality Schedule adherence and other established goals.
- Complies with all ethical and confidentiality requirements.
- Office Manager Call Center Customer Service Specialist or Client Specialist encouraged to apply.
Qualifications
- High School diploma or GED
- High attention to detail
- Ability to effectively communicate both orally and in writing
- Solid computer skills Microsoft Office proficiency
- Basic math skills
- Strong customer service background with a professional demeanor
Physical Requirements:
- Job frequently requires sitting handling objects with hands.
- Job occasionally requires standing walking reaching talking hearing and lifting up to 25 pounds.
- Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process please contact .
#INDWFM
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Knowledge Services is a technology and professional services company whose mission is to serve those who serve others. As a certified Woman-owned Business Enterprise (WBE) founded and established in 1994 by CEO, Julie Bielawski, Knowledge Services delivers innovative workforce solutio ... View more
