Junior Front Office Agent Pestana Arena Barcelona

Barcelona - Spain

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Scope

Process all guest check-ins check-outs complying with the norms and standards of service of the section in order to carry out at all times a service focused on the customer and his needs

Responsabilities and areas of action

Check the agendas of the section to check for pending issues alerts and messages possible times of services planned or in progress as well as analyses the occurrences and situations pending and analyses in the system at the beginning of the shift the entries and exits of the day the events foreseen;Provide a general customer service (telephone and Front-Office service check in and check out supply of internal and external information requested by the latter clarification of doubts response to requests etc.) seeking to ensure total satisfaction and loyalty at all customers to their the control of invoices of the day.

Behavioral Competencies

Business Orientation (Be Efficient)

Goal Orientation (Be Efficient)

Adaptation to Transformation (Be Agile)

Focus on the internal and external customer (Being Passionate)

Team-work (Be Collaborative)

Resilience (Be Agile)

Rigor and Attention to Detail (Be Efficient)

Proactivity (Be Efficient)

Enviromental and social Consciousness (Be Conscious)

Planning and Organization (Be Efficient)

Technical Competencies

Customer Service

Front Office Service

English

Required Experience:

Junior IC

Scope Process all guest check-ins check-outs complying with the norms and standards of service of the section in order to carry out at all times a service focused on the customer and his needsResponsabilities and areas of action Check the agendas of the section to check for pending issues alerts and...