Chief Operating Officer COO

• Oversee UK Data Solutions Global Data Solutions Market Research HR Operations Finance and Internal Operations.
  
• Develop and implement operational strategies aligned with the companys vision and long-term growth objectives.
  
• Collaborate with the leadership team to translate strategy into actionable goals for performance and scaling.
  
• Ensure delivery quality GDPR/ISO 27001 compliance and operational efficiency across all functions.
  
• Build scale and lead 100 member global teams across Data Engineering Development Market Research and Support.
  
• Define and monitor KRAs & KPIs for each function driving continuous improvement and accountability.
  
• Partner with the Product Head & CTO to implement tech-enabled delivery automation and innovation initiatives.
  
• Optimize workflows processes and systems to achieve scalability cost efficiency and performance excellence.
  
• Drive budgeting forecasting and resource allocation in collaboration with the Finance team.
  
• Lead and mentor department heads ensuring alignment with organizational goals and values.
  
• Foster a high-performance culture focusing on employee retention engagement and succession planning.
  
• Proactively identify operational risks ensure governance and implement mitigation strategies.
  
• Champion process automation dashboards and delivery governance to ensure consistent client satisfaction.
  

Requirements

• 1520 years of experience in Data Operations Market Research SaaS or Analytics industries.
  
• Proven track record in scaling and leading 100 member global teams.
  
• Strong exposure to GDPR / ISO27001 compliance and operational governance.
  
• Deep knowledge of data privacy compliance and delivery frameworks.
  
• Excellent leadership people management and process management capabilities.
  
• Demonstrated success in scaling operations across geographies.
  
• Strong stakeholder management client-facing and escalation-handling skills.
  
• Prior experience in managing offshore delivery teams for international clients.
  
• Exposure to automation ETL cloud-based data systems and operational dashboards (advantage).
  
• Ability to align HR Finance and internal operations with global business goals.
  
• Exceptional problem-solving analytical and decision-making skills.