Call Center Bilingual Agent

Marshall County, WV - USA

Monthly Salary: $ 16 - 16

Experience Required: 4-5years

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Remote Bilingual Call Center Agents (English/Spanish)

Join the Pride and ROAR with Us!

Recruiting Lion Solutions is on the hunt for talented Bilingual Call Center Agents ready to join our clients workforce. Join a dynamic supportive and fun work environment in the telecommunications industry. If you love helping people thrive in fast-paced settings and want to grow in your career this opportunity is for you!

Position Overview

As a Remote Bilingual Call Center Agent youll be the voice of the brand delivering exceptional customer experiences through inbound and outbound calls chat and email a full omni-channel environment. Youll assist customers with account questions billing inquiries service and product details membership information simple username/password reset troubleshooting and light upselling.

All customer interactions are in both English and Spanish. Fluency in both languages is required.

What Youll Do

Handle inbound and outbound customer calls chat and email support
Answer general account and billing questions
Assist with simple troubleshooting (username/password resets)
Provide product and membership information
Upsell services when appropriate
Deliver empathetic exceptional customer service
De-escalate calls professionally when needed
Manage 70120 calls per shift
Contribute to a positive team-oriented culture even remotely!

Requirements

Fluent in English & Spanish (spoken and written)
4 years of Customer Service experience (call center preferred)
Ability to type 25 WPM minimum
Must pass a Criminal Background Check and Pre-Employment Drug Test
Must be able to work in the United States legally
Strong empathy communication and problem-solving skills
Enjoys helping others and creating memorable customer experiences

Position Details

Pay: $16.00/hour incentives & growth opportunities
Schedule Availability: Between 6:00am7:00pm CST
Days: SundayMonday; 8-hour shifts 40 hours/week
Two consecutive days off
Weekend availability required
Biweekly pay
Company Benefits (medical dental vision and more)
Remote position Unites States Only (must have stable internet and a quiet workspace)

Recruiting Lion Solutions is an Equal Opportunity Employer.

This is a remote position. Remote Bilingual Call Center Agents (English/Spanish) Join the Pride and ROAR with Us! Recruiting Lion Solutions is on the hunt for talented Bilingual Call Center Agents ready to join our clients workforce. Join a dynamic supportive and fun work environment in the tele...