Mgr-Community & Service Excellence London, ON
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Join our team and what well accomplish together
Were the Customer Solutions Delivery team at TELUS and we believe that diverse perspectives drive innovation and excellence. Were passionate about delivering quality service and putting customers first. We embrace technology and are committed to providing outstanding personalized customer experiences.
As a Manager Community & Service Excellence you will lead a high-performing team drive operational excellence and build strong local community relationships. Youll coach with impact motivate with purpose and lead through collaboration to champion creative problem-solving that delivers results.
You celebrate success prioritize safety and lead authentically understanding that strong communities create strong business resultsbringing TELUS values to life in every interaction.
What youll do
- Represent TELUS as the key point of contact in your community and region
- Build a strong sales and solutions culture within your team to consistently meet revenue and margin targets
- Build and maintain strong relationships with local government municipal and community leaders
- Lead coach and develop a diverse high-performing team that delivers best-in-class customer service
- Drive local market growth reduce churn and increase TELUS brand awareness
- Collaborate cross-functionally to deliver against customer and business expectations
- Foster a culture of safety accountability and continuous improvement
- Guide your team through change and help them adapt in a fast-evolving industry
Qualifications
What you bring
- Proven experience as a people leader with a focus on performance coaching and development
- A strong presence in your community with the ability to build trust and influence
- Solid sales acumen with a history of achieving or exceeding revenue goals for yourself and your team
- A bias for actionyou take ownership of challenges and opportunities leading initiatives from concept to completion with unwavering follow-through
- Strong interpersonal communication and strategic decision-making abilities that inspire teams and deliver results
- Ability to manage competing priorities while keeping your team aligned and focused
- Experience leading through change and fostering innovation
- Strong business acumen and a collaborative team-first mindset
Required
- Clean and valid Class 5 Drivers License (or provincial equivalent)
- Willingness to travel within your assigned region as required
Great-to-haves
- Experience with TELUS consumer products and services
- Bachelors degree in Business Management Marketing Sales or a related technology field
Heres the impact youll make and what well accomplish together
In this role youll be at the forefront of TELUS commitment to community and customer excellence. Youll lead a team of solution experts who support our customers seven days a week helping to strengthen our reputation and improve local service delivery.
Your leadership will drive stronger business results deeper community connections and a culture of continuous improvement. If youre ready to make a meaningful impact and lead with purpose we encourage you to apply today and help us continue to grow our presence and deliver exceptional service to our customers and communities. Apply now!
Required Experience:
Manager
Key Skills
- English
- User Interface
- Communication
- Content Writing
- Online
- Internet
- Youtube
- Management skills
- Digital speech
- Speaking skills
- Analytics
- Writing Skills
About Company
Virtual healthcare solutions that offer personalized support from compassionate clinicians 24/7 anywhere in Canada.
