Client Development Executive (CDE)

Client Success Executive (CSE) - Altera Digital Health

Location: Singapore

Are You Ready to Transform Healthcare Partnerships

Were looking for a highly strategic Client Success Executive (CSE) to join our transforming APAC team at Altera Digital Health. This isnt traditional account management its a revenue -generating client advocacy role where youll own the complete success journey for a portfolio of healthcare organizations driving both retention and growth.

If you thrive on translating client goals into measurable outcomes operating as a trusted advisor identifying expansion opportunities within complex accounts and leveraging data and automation to maximise your impact we want to hear from you.

Your Mission: Growth Advocacy & Strategic Partnership

As a Client Success Executive you will own a specialised portfolio of clients across Asia accountable for protecting and growing revenue elevating client satisfaction and positioning yourself as a trusted advisor who orchestrates internal teams to deliver exceptional digital health solution outcomes.

Key Responsibilities:

Strategic Partnership & Revenue Growth

• Own the complete client lifecycle for existing accountsfrom renewal risk mitigation to expansion opportunity development and strategic roadmap alignment.
• Lead Strategic Partnership Reviews (quarterly/annual) to assess performance identify growth opportunities and execute segment-based success plans across our client segmentation framework.
• Build and maintain deep C-suite relationships acting as the primary advocate and strategic thought partner for assigned clients.
• Drive lead generation and expansion opportunities through whitespace analysis stakeholder mapping and consultative selling.

Performance Risk & Advocacy

• Monitor and elevate Net Promoter Score (NPS/KLAS) through proactive management root cause resolution and systematic feedback loop closure.
• Leverage automation platforms to access real-time portfolio health scoring predictive attrition signals and performance analytics.
• Cultivate reference accounts and advocacy relationships that support pipeline acceleration and competitive positioning.

Operational Excellence & Cross-Functional Orchestration

• Ensure seamless client experience through proactive governance timely delivery of contractual commitments and SLA compliance.
• Collaborate cross-functionally with Product Professional Services R&D and Solutions teams to align internal efforts with client strategic objectives.
• Serve as escalation point for complex issues requiring executive intervention ensuring swift resolution through cross-functional collaboration.

What You Bring

Were looking for someone who blends strategic thinking commercial acumen and operational disciplinesomeone who sees client success as both an art and a science.

Preferred Qualifications & Experience:

• Demonstrated success in a client-facing role ideally within healthcare technology sector B2B SaaS consulting or IT with a track record of exceeding targets
• Proven revenue responsibility: Experience identifying developing and closing expansion/upsell opportunities within existing accounts.
• Healthcare technology experience strongly preferred: Understanding of healthcare industry practices clinical workflows and operational use of healthcare software systems.
• Strategic account planning: Ability to develop and execute account strategies with measurable KPIs and business outcomes.
• Executive relationship builder: Demonstrated success building and maintaining C-suite relationships in complex organisational environments.

Skills & Capabilities:

• Exceptional communication (written and verbal) analytical and problem-solving skills with ability to tailor messaging for technical and executive audiences.
• Strong commercial acumenyou understand business drivers revenue models and can translate client objectives into platform value realisation.
• Data-driven decision maker comfortable with CRM platforms BI tools and leveraging automation to optimise efficiency.
• Cross-functional collaborator who can orchestrate internal teams and influence without authority.
• Flexible and adaptableexperienced at managing diverse client situations across industries geographies and organisational maturity.
• Bachelors degree preferred

The Altera Commitment

• Work/Life: Standard work week but with the flexibility and adaptability required to support client needs which may include occasional after-hours or on-call support during peak times (e.g. end of month/quarter).
• Travel: Up to 25% travel may be required for client site visits and internal meetings.

Ready to make a real impact on digital health outcomes Apply today and tell us how you can become the next outstanding Client Success Executive at Altera!

At Altera were committed to a culture of belonging where everyone feels valued and respected. We welcome people from all walks of life to apply. Our hiring process is designed to allow you to showcase your strengths as well as give you an opportunity to know if we are the right fit.

Altera acknowledges the Traditional Custodians of the lands and waters throughout Australia on which we work and live. We honour their enduring connection to country culture and community and pay our respects to their Elders past present and emerging.

We appreciate your interest and the time youve taken to apply. Please note that only shortlisted applicants will be contacted.

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