Food & Beverage Reservations Ambassador
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a highly organized F&B Reservations Ambassador to join our dynamic Food & Beverage this role you will be responsible for handling all restaurant reservations ensuring a seamless guest experience from the moment they make a booking until their visit. You will work closely with the F&B outlets and Guest Relations teams to optimize table allocation maximize revenue and deliver exceptional service aligned with the brand standards of Sofitel.
- Handle all incoming reservation inquiries for F&B outlets via phone email messaging platforms and online booking channels
- Accurately record modify and confirm restaurant reservations in the system
- Provide detailed information about restaurant concepts menus promotions and special events to guests
- Coordinate with outlet managers to manage table allocations and optimize seating capacity
- Communicate guest preferences special requests and dietary requirements to the respective outlets
- Ensure smooth flow of information between F&B Front Office and Guest Experience teams
- Upsell special menus events and premium seating options to increase revenue
- Monitor no-show and cancellation patterns and update reports accordingly
- Maintain updated knowledge of all current F&B promotions operating hours and events
- Follow brand standards to ensure consistent and professional reservation handling
- Assist in preparing daily reservation reports and forecasts
- Contribute to overall guest satisfaction through exceptional hospitality and personalized service
- Maintain accurate reservation records and ensure data integrity
Qualifications :
- Experience in F&B reservations restaurant host/hostess or front office roles preferred
- Strong communication skills in English (additional languages are an advantage)
- Excellent telephone etiquette and customer service orientation
- Familiar with reservation systems (SevenRooms OpenTable ResDiary or similar)
- Strong organizational skills and attention to detail
- Ability to multitask and work under pressure in a fast-paced environment
- Knowledge of F&B operations and restaurant service standards
- Ability to handle guest complaints with professionalism and empathy
- Well-groomed appearance and confident interpersonal skills
- Willingness to work flexible hours including weekends and holidays
- Computer literate (email Excel reservation software)
- Positive attitude and eagerness to learn
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bidding
- Arabic Speaking
- Fund Management
- ERP
- Airlines
- Corrosion
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
