Overnight Front Office Coordinator

WHAT YOU WILL BE DOING:
You are friendly detail-oriented and love the rush of handling multiple tasks all at once. You love helping your team in delivering incredible experiences for your guests - and it just so happens youll be doing just that in an award-winning hotel.

First impressions are everything! As a Front Office Receptionist you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. The Front Office team is at the heart of the hotel life giving you the opportunity to work with international teams with different backgrounds and personalities. You will find a team that will welcome any new ideas you will bring.

• Greet check-in respond to requests and settle accounts while providing exceptional service
• Take initiative to create a personalized and memorable experience to our guest journey
• Proudly promote the hotel facilities looking for opportunities to enhance a guests stay through up-selling
• Uphold the highest confidentiality and security regarding our Guest information
• Reports any hazards risks accidents as required
• Prepare for Guest arrivals in accordance with Swissôtel Hotels & Resorts procedures including special request reservations and VIP Guests.
• Maintains updated information of all daily activities event and meetings taking place in the hotel
• Any other tasks that may be assigned

Physical aspects of the position include but are not limited to the following: 

• Frequent standing and walking throughout the shift
• Occasional bending kneeling pushing pulling
• Occasional lifting and carrying up to 50 lbs

Qualifications :

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Service focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system

• Fluency in English; additional languages are a plus 1 year in related and/or equivalent hospitality experience preferred
• Flexibility in working different and rotating shifts.
• Demonstrate strong communication skills both verbal and written.

Additional Information :

WHAT IS IN IT FOR YOU:

• Position Hourly Rate: $26.30 plus $1 hourly overnight premium for overnight shifts.
• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibilities such as Sustainability Diversity Inclusion & Belonging
• Extended Benefit Package

Heart Artist Heartist
Our Heartist Culture 
At Accor we are all Heartists. Passionate and experts in what we do each and every one of us with our own personality master the fine art of welcoming connecting and serving others. We are passionate about people and attentive to the world it is the Heartist way of being.

Generous attentive and free we ensure that everyone can come as they are and feel like they belong. As one big team we know that only together can we do amazing things! The world is more welcoming when were connected heart to heart. How we do it We care we dare we place people at the heart of everything we do.

We aim at creating exceptional experiences that will turn both guests and employees into raving fans because our own well-being in our jobs is just as important as our guest fulfillment. Like all good stories everything is related. We are driven by our shared values. 

Come As You Are
Imagine a workplace with leaders and colleagues who show up real who embrace vulnerability let go of egos and inspire authentic genuine connections. Come as YOU are by adding your voice to 120 cultures and counting. Our culture of inclusion welcomes everyone regardless of race gender background or anything really!

For five years in a row our colleagues have voted Swissôtel Chicago a Top Workplace and every day we strive to bring our best selves to work to live up to this tremendous honor. We are looking for individuals who love nothing more than to connect with fellow humans. If you love the idea of building a career and being celebrated in your job for simply being YOU then apply with us today and tell us about yourself! 

Our Community Outreach
Our colleagues are passionate about connecting to the world and to others. We extend this passion to our Chicago community through our partnership with SOS Childrens Villages Illinois a family focused organization that strengthens broken families brings education and provides a safe and positive environment for underprivileged children. What started as a fundraising campaign quickly evolved into a heart campaign giving hope to children who were once less-fortunate and showing them that we are dedicated to providing a brighter future.   

Our Vitality
Made possible by Harry Weeses visionary design Swissôtel Chicago boasts forever views of the Chicago skyline Navy Pier and Lake Michigan. Our colleague culture is inspired by Vitality; united by a common goal to deliver heartfelt service build meaningful relationships and lead quality lives. With incomparable event space 662 newly renovated guest rooms and suites a one of a kind penthouse ballroom and flawless food & beverage delivery Swissôtel Chicago is the premiere hotel in Chicago for leisure and conference guests.  

About Accor
We are a worldwide Augmented Hospitality leader. We are 300000 experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible possible to realize your dreams. 

Were so much more than hotelswere creating innovative lifestyle experiences whether you live work or play. Blaze your own trail from 50 hotel brands restaurants nightclubs spas co-working spaces and tech start-ups. 

About Swissôtel Hotels & Resorts 
Swissôtel Hotels & Resorts got its start in Switzerland a country known for big mountains and equally high standards of living. Its contemporary Swiss style and locally inspired flair attracts business and leisure travelers who enjoy high-end hotels but prefer fresh innovation to stale pretension. Conveniently located where travelers want to be Swissôtel provides guests with the opportunity to stay in the heart of city centers worldwide where access to business and shopping districts are right around the corner. Swissôtel properties can be found in over 30 well-located properties around the world with many more in development. 
 
As guests of the world every Swissôtel upholds Swiss sustainability fact Swissôtel has a mission: to treat guests team members and the environment with equal respect. Swissôtel is now part of Accor a world-leading travel & lifestyle group and digital innovator offering unique experiences in more than 4000 hotels resorts and residences around the globe. But no matter how international Swissôtel becomes just like the country it was founded in it remains a small hotel at heart.
 

Remote Work :

No

Employment Type :

Full-time