German speaking Product Support Specialist (dfm) Berlin based
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
What is Leapsome
Leapsome is the AI-powered people platform revolutionizing HR for modern teams. Leapsome drives HR excellence and empowers high-performing teams by automating connecting and simplifying every HR process across the employee lifecycle from onboarding and performance management to engagement and development. Built with ease of use in mind our platform ensures high adoption by employees managers and People teams alike.
Our purpose is to make work fulfilling for everyone and our vision is to reshape the future of work by being the leading People platform for HR excellence and high-performing teams. We enable companies to create environments where people can achieve their goals learn and grow together and build genuine motivation & engagement.
Trusted by thousands of organizations globally Leapsome secured $60 million in Series A funding led by Insight Partners in March 2022. This funding allowed us to further develop our intelligent platform create exceptional employee experiences and expand into the US market.
Its an incredibly exciting time to join Leapsome and be part of reshaping the future of work!
Opportunity:
Do you love solving complex problems and helping people succeed Are you someone who naturally digs deep to find the root cause communicates with clarity and empathy and gets excited about using AI to work smarter
Were looking for a German-Speaking Product Support Specialist to join our Berlin support team. Youll be the go-to expert for our German-speaking customers diagnosing technical issues answering product questions and making sure every user gets the most out of Leapsome. Youll work closely with Support Product and Engineering teams and play an active role in shaping how we deliver a world-class support experience.
This role is ideal for someone whos technically curious loves learning how complex products work and wants to grow in a fast-paced AI-forward environment.
What is your job
Support German- and English-speaking customers via email with clarity empathy and technical depth
Own tickets end-to-end from first response to resolution ensuring timely and effective outcomes
Investigate and troubleshoot complex issues to identify root causes
Collaborate closely with Product and Engineering teams to surface recurring issues and drive fixes
Contribute to internal documentation self-service resources and ongoing process improvements
Run office hours to empower customers with product knowledge
Actively use and experiment with AI tools to optimize workflows automate insights and elevate support quality
Who are we looking for
Technical curiosity and a fast learner mindset you enjoy connecting the dots in a multifaceted product
Experience in customer support and technical troubleshooting (SaaS background is a plus)
Strong written and verbal communication skills in both German and English
Well-organized proactive and confident managing multiple priorities independently in a dynamic environment
An interest in conceptual work and the project management skills to turn ideas into action
A drive for continuous improvement both for the customer experience and your own ways of working
Enthusiasm for using AI to work more efficiently and find new ways to support users
Our environment:
Open collaborative and feedback-driven culture
Our digital toolkit including Leapsome Zendesk Notion Slack Zoom and Google Suite enables seamless remote collaboration.
We also enjoy meeting each other frequently in our office in Berlin Mitte and get together with our NYC colleagues once per year at our companys offsite at a stunning location somewhere in Europe.
Benefits at Leapsome
Impact: Become part of a fast-growing scale-up taking over the People Performance & Enablement space by making work fulfilling for more than two million people by 2025
Teammates: Join a diverse and international team of talented smart and kind people
Feedback and recognition: We value feedback exchange and celebrating successes big and small
Hybrid model: Enjoy our hybrid model by working from home or in our offices in the heart of Berlin Germany
Flexible work: Experience a work-life balance with flexible hours and the option of working elsewhere for up to 2 months per year
Learning and Development: Develop your skills with a yearly development budget of 2000 and access to Good Habitz platform
Vacation: Take 30 vacation days every year plus public holidays (or upgrade to 40 vacation days at adjusted pay) & benefit from a month-long paid sabbatical after 5 years with Leapsome
Health & Wellness: Stay active and healthy with a free Urban Sports Club membership and Oliva subscription
Mental health: Access to 1:1 therapy sessions via our mental health partner plus company workshops and learning pathways on topics like mindfulness and digital wellness
Corporate Benefits: Get exclusive discounts and deals from our partners.
Work-from-home stipend: Receive a one-time work-from-home stipend of 1000
Monthly team activities: Have fun at monthly team activities like kayaking laser tag and game nights
Competitive pay and pre-IPO equity package
Leapsomes values
We stay true to our values in everything we do at Leapsome.
Impact is everything We aim high focus on the outcomes that matter and say no to the rest.
Speed is our advantage We move fast with intent simplifying automating and learning as we go.
Owners without egos We trust owners and expect excellence in return. We take responsibility individually support each other and win as a team.
Candid is kind We speak up early and respectfully. We assume good intent stay curious and care about each others growth.
Excited to be part of Leapsome
Just send us your CV. You wont need to input any information already mentioned on your CV later on - promise!
A cover letter isnt necessary but wed really appreciate a brief answer to these questions: Why Leapsome Why you
We look forward to getting to know you!
You can find more about what our colleagues think about working at Leapsome here Glassdoor Kununu
Dont meet every single requirement Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. If youre excited about this role but your experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Help us make work fulfilling for everyone!
At Leapsome we want work to be the best it can be for everyone. We help companies create environments where people can achieve shared goals build authentic relationships learn and grow together.
Put simply; our purpose is to make work fulfilling for everyone. And we know how to get there. But we can only do this by walking our talk and building a diverse and inclusive company where people not just the business thrive.
Apply now or keep scrolling to read more about what makes Leapsome a unique workplace!
Required Experience:
IC
Key Skills
About Company
Leapsome is an all-in-one platform for People Enablement. OKRs, Performance Reviews, Engagement Surveys, Learning, and more. Request a demo today.
