Digital Analyst I

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Job Description

Position Overview: The Digital Analyst supports the Lead Digital Analyst with the systems managed by the Strategic Finance and Business Initiatives Team. This currently includes MUSCs enterprise scheduling platform QGenda as well as the budgeting system Adaptive.

In QGenda this role will be responsible for the daily operations data maintenance reporting as well as various ad hoc projects. This role assists with provider schedule setup ambulatory room schedule setup data entry report generation and user support to ensure accurate and efficient scheduling across departments and facilities. Working under the guidance of the QGenda System Administrator the Analyst helps maintain data integrity and supports users in optimizing scheduling workflows and clinic utilization.

In Adaptive this role will assist with building and maintaining budgeting dashboards and reports providing the sustainment team with data imports validating the data imports and otherwise supporting the MUSCP budgeting process in Adaptive as needed.

Key Responsibilities:

Scheduling Support & Maintenance (QGenda only)

• Assist with the creation updates and maintenance of provider and clinic schedules within QGenda.

• Support onboarding of new users by setting up profiles permissions and templates as directed.

• Monitor schedule accuracy and resolve discrepancies promptly.

• Coordinate scheduling updates and communicate changes to affected users.

• Assist with implementation of new scheduling rules templates and workflows.

Data Integrity & Quality Control (QGenda and Adaptive)

• Perform regular data checks to ensure provider location and shift information is accurate and up to date.

• Identify and escalate data or workflow issues to the Lead Digital Analyst.

• Support audits of scheduling and capacity data to maintain alignment with operational policies.

Reporting & Analytics (QGenda and Adaptive)

• Generate standard and ad-hoc reports to support budget operational and capacity planning.

• Prepare scheduling summaries and metrics for department leadership.

• Assist in developing dashboards and visuals for budgeting utilization tracking and performance review.

User Support & Training (QGenda only)

• Serve as the first point of contact for basic user questions and troubleshooting.

• Provide guidance to staff and providers on QGenda best practices.

• Assist in maintaining user training materials and help documentation.

• Support scheduling-related training sessions and QGenda communication initiatives.

Collaboration & Process Improvement (QGenda and Adaptive)

• Work closely with department administrators schedulers and providers to ensure efficient workflows.

• Collaborate with the System Administrator on process improvement and optimization initiatives.

• Participate in testing and validation during Adaptive and QGenda system updates or configuration changes.

Required:

• Bachelors Degree or equivalent and 2 years of experience

• Strong attention to detail and data accuracy.

• Proficiency in Microsoft Excel and data reporting.

• Excellent analytical communication and organizational skills.

Preferred:

• 12 years of experience with provider scheduling or clinical operations.

• Experience with QGenda or similar scheduling software (e.g. Amion Kronos Shift Admin).

• Familiarity with electronic health record systems (Epic preferred).

• Experience in a healthcare or academic medical center environment.

• Experience with Microsoft Power Apps

Additional Job Description

Minimum Requirements: Bachelors Degree or equivalent and 1 year of experience.

If you like working with energetic enthusiastic individuals you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race color religion or belief age sex national origin gender identity sexual orientation disability protected veteran status family or parental status or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: Experience:

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