Assistant Front Office Manager
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
THE POSITION
To manage the operations of Front Office by ensuring product and service quality standards are met.
KEY RESPONSIBILITIES
Guest Service & Operations
- Supervise all front office functions ensuring guests receive prompt personalized and professional service.
- Oversee guest arrival and departure experience giving priority attention to VIPs repeat guests and loyalty members.
- Maintain high standards in appearance hygiene and conduct across the department.
- Ensure daily accuracy of room inventory and manage upgrades and special requests.
- Handle system recovery procedures and interpret front office reports/statistics.
Team Leadership & Development
- Lead and motivate the Front Office team to achieve service excellence.
- Conduct regular departmental meetings and performance reviews.
- Support recruitment and onboarding in collaboration with T&C.
- Identify training needs and implement programs for continuous development.
- Provide coaching guidance and disciplinary support where necessary.
Financial & Strategic Management
- Drive occupancy ADR and revenue through effective room management and upselling techniques.
- Collaborate with the Finance team on budgeting cost control and forecasting.
- Monitor marketing efforts within the Front Office ensuring alignment with brand strategies.
- Collaboration & Compliance
- Maintain strong interdepartmental relationships to enhance the guest journey.
- Conduct routine inspections to ensure upkeep of facilities and equipment.
- Ensure compliance with safety security and OH&S policies.
- Log incidents and maintain confidentiality of guest information at all times.
Qualifications :
- Degree from School for Tourism & Hotel Management
- Minimum 5 years relevant experience with at least 3 year at a management level
- Proven ability to manage budgets and drive performance metrics.
- Fluent in English; knowledge of a second language is a plus
- Strong knowledge of PMS systems (Opera cloud) and Microsoft Office Suite
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Corrosion Inspection
- Computer Hardware And Networking
- KG Teaching
- Marketing & Branding
- Bpel
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
