Customer Support Team Lead DACH (mfd)
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Customer Support Team Lead for our DACH region youll build a strong team and shape staff behaviors to accomplish desired results. Youll coach our Support team staff to deliver exceptional customer service and play a collaborative role in growing and implementing standards and processes. This is a pivotal leadership role as we scale our German-speaking customer support operations.
Your mission should you choose to accept it:
- Supervise day-to-day operations of the DACH customer support team
- Perform periodic performance reviews facilitate career pathing and develop professional improvement plans
- Serve as point of escalation for your team and German-speaking customer base
- Identify knowledge gaps and eliminate them through additional training/coaching sessions
- Monitor SLAs analyze potential violations and implement preventative measures
- Lead by example while working as an independent contributor when needed
Youll be a great fit if you bring a few of the below with you:
- Fluent German and English essential for supporting our DACH customers
- 3 years in customer success with proven track record in support operations
- 1 years team leadership experience managing day-to-day support operations
- Outstanding communication skills both written and verbal
- Strong people skills and organizational abilities
- Experience with support platforms (Zendesk Intercom Freshdesk) preferred
- Hospitality tech or PMS experience is a plus
Key Skills
- Law Enforcement
- ABB
- Marine Biology
- Filing
- Automobile
- AV
About Company
Cloud-native, Mews PMS is an innovative hospitality management system that enables automation to boost revenue and empowers remarkable guest experiences.
