Front Office Manager, Raffles the Red Sea (Saudi National)
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Job Location:
Umluj - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Raffles the Red Sea located in the beautiful coastal city of Umluj Saudi Arabia is seeking a highly skilled and professional Front Office Manager to join our luxury hospitality team. As the Front Office Manager you will be responsible for overseeing all front office operations ensuring exceptional guest experiences and leading a team of dedicated staff members.
- Manage and coordinate all front office operations including reception concierge and guest services
- Lead train and motivate the front office team to deliver outstanding customer service
- Oversee the check-in and check-out processes ensuring efficiency and guest satisfaction
- Handle guest complaints and concerns promptly and professionally
- Manage room inventory and maximize occupancy rates
- Implement and maintain standard operating procedures for the front office
- Collaborate with other departments to ensure seamless guest experiences
- Monitor and analyze front office performance metrics and financial reports
- Ensure compliance with hotel policies safety regulations and local laws
- Participate in budgeting and forecasting for the front office department
- Stay updated on industry trends and implement innovative practices to enhance guest experiences
Qualifications :
- Bachelors degree in Hospitality Management Business Administration or a related field
- 3-5 years of experience in hotel front office management preferably in luxury properties
- Proven leadership skills with the ability to motivate and develop team members
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and decision-making skills
- Proficiency in hotel management software and reservation systems
- Financial acumen with experience in budgeting and revenue management
- Ability to work flexible hours including evenings weekends and holidays
- Fluency in English and Arabic is a must
- Understanding of cultural sensitivities and international guest expectations
- Commitment to maintaining the highest standards of customer service
- Ability to thrive in a fast-paced dynamic environment
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
