Coordinator RTM
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
ROLE SUMMARY
RTM Analyst is responsible for ensuring that operations are performing according to key call center performance metrics such as service level adherence absenteeism utilization AHT FTE occupancy Tardiness & conformance. Handling real-time and historical data.
WHATS ON YOUR PLATE
Executes plans and ensures effective implementation of schedules.
Administers Call Center Agents scheduling.
Uses over and under rules to minimize the gap between actual arrival patterns and forecasted patterns.
Reconciles daily attendance with agents schedules and time in/out reporting in coordination with the Team leader.
Creates and delivers daily weekly and monthly WFM reports. - Communicate changes to scheduling to ensure suitable daily resource coverage.
Maintains a running report of attendance records.
Schedules measures for continuous improvement including making recommendations to improve scheduling efficiency and team member satisfaction.
Provides analytical support to operations and proposes recommendations or solutions to enhance efficiency as needed.
Facilitates daily operations updates.
Manages non-productive time request process ensuring activities are planned without impacting SLAs - Perform any additional related tasks.
Qualifications :
Proficiency in MS Office software. Good Business Writing Skills.
Good Presentation Skills.
Good Analytical Skills
Good Communication Skills.
Dynamic. Ability to work under pressure. Team Player.
Initiative.
Attention to Detail
Ability to handle Multiple Tasks
Problem-Solving: Analytical Skills
Educational Background: Bachelors Degree in a related field
Professional Experience: 1 Year of work Experience in the call center industry.
Proficient in the English Language.
Remote Work :
No
Employment Type :
Contract
Key Skills
- Corporate Risk Management
- Electronics
- Infection Control
- Bakery
- ELV
- Accident Investigation
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
