Account Manager

Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.

As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.

If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.

Lets build whats next together.

What youll do

• Build and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings share Infobip strategy and roadmap help position Infobip against competitors).
• Serve as a focal point for client when it comes to meeting clients business and technical expectations (technical escalations services/product adoption communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer.
• Understand clients structure and processes around choosing/implementing new solutions.
• Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients (gross profit margin% and cross-sells as the most important metrics).
• Work closely with Customer Success for existing and future SaaS business.
• In cooperation with CPaaS Registrations ensure clients account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables clients activities based on agreed business scope (account creation and set-up route management sender registration allowed content filtration setup and maintenance).
• In cooperation with Revenue Assurance monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting).
• Analyze and forecast clients traffic take immediate reactions to ensure ongoing business growth minimize losses and maximize GP/revenue.
• Power user help improve Infobips internal tools for account setup traffic monitoring and troubleshooting (Qlik SU) by providing constructive feedback and ideas.
• Coordinate internal teams to timely fulfill clients requirements (Customer Success Sales Engineers Customer Support CPaas Registrations Platform Operations Customer Analyst Procurement Revenue Assurance).
• Update all activities regarding client engagements and opportunities dedicated tools (SF).
• Influence Infobips ever-evolving end-to-end customer experience by grasping and continuously promoting clients perspective to the internal stakeholders.
• Help mentor and onboard other team members and newcomers.
• Have an excellent knowledge of Infobip products platform and relevant markets.
• Be up to date with industry trends and competition. Stay always on top with competition and latest industry trends.

What makes you a strong fit

• Proven experience managing clients and fostering long-term relationships

• Strong understanding of client business processes and ability to align Infobips offerings to their needs

• Excellent coordination skills able to work across multiple teams and stakeholders effectively

• Data-driven mindset with the ability to analyze trends and forecast business outcomes

• Experience in SaaS environments and customer success or account management roles

• Proactive and solutions-oriented with a focus on continuous improvement

• French full professional proficiency

Why youll love it here

Financial rewards & recognition - A fair compensation aligned with your experience industry and market standards performance-driven bonuses regular reviews to support your growth and recognize your contributions and a culture that values your impact.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan)- As an Infobip employee youll have the opportunity to share in our companys success through stock options.
Work-life balance and Well-being - We offer time off when you need it special leave days for lifes big moments and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility upskilling and mentorship we help you shape your path.
Professional development - Learning never stops. Onboarding mentorship and training programs help you grow - no matter where you start.
International mobility- Ready to take your career global Explore short and long-term opportunities in our Hubs worldwide.

While some benefits may vary by location our goal remains the same: to support your growth well-being and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.

All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.

Read more about our hiring process.