Indirect Tax Senior Manager, Professional Services

Senior Manager Indirect Tax (IDT) Professional Services Delivery

*Note this position will start in Feb or March 2026

About the Role

In this opportunity as Senior Manager you will:

• Drive strategy and execution to deliver professional / consulting services to Corporates Professional Services IDT customers as part of leading our Indirect Tax (IDT) service delivery

• Drive excellent customer experiences through meaningful interactions that support key performance indicators of customer satisfaction

• Participate as a member of Indirect Tax Service Delivery Leadership Team and broader Professional Services Management team for seamless integration across the customer journey

Accountabilities

• Manage a team of consultants supporting their development and customer delivery

• Performance management coaching mentorship and training

• Provide leadership and co-management of the IDT team according to the standards for consulting delivery

• Responsible for consultant utilization revenue & margin associated with the IDT services business

• Support staffing strategy and execution of a global services model

• Supports the recruiting training and professional development of dedicated professional service team members

• Support IDT sub-contractor relationships and delivery

• Support customer delivery through building customer and partner relationships escalation management and driving customer satisfaction

• Support SOW scoping and sales opportunities to drive service backlog

• Support development operationalization and maintenance of delivery service offerings service levels and pricing standards

Key Deliverables

• Drive attainment of IDT services Financial Plan (e.g. revenue margin renewal) and support achievement of broad IDT Financial Plan for Corporates Professional Services

• Support team growth management and retention of resources

• Support continuous measurable improvement in end-to-end distinctive customer experience and service across channels (e.g. Customer satisfaction NPS Churn and retention)

• Successful transition to Customer Support as the customers moves from Project to Live operations

About You

Youre a fit for the role of Senior Manager if your background includes:

• Indirect Tax experience is REQUIRED

• 7 years of indirect tax implementation / consulting experience 10 years preferred

• 7 years of experience with large enterprise software systems 10 years preferred

• Consulting management experience preferred

• ERP system and integration knowledge strongly preferred (such as Oracle SAP or similar platforms)

• Bachelors degree REQUIRED; Masters or MBA preferred

• In-depth experience working with cross-functional teams and departments

• Experience delivering successful service delivery for customers including implementations with a variety of size and complexity

• Skilled at conflict resolution and problem-solving to achieve win-win outcomes; outstanding end-customer relationship skills

• Strong collaboration teamwork and relationship building skills across multiple levels and functions in the organization

• Able to operate autonomously in the completion of tasks and delivery of objectives

• Up to 25% of travel is expected

• Focusing on Customers

• Driving Results

• Building Talent

• Championing Innovation

• Thinking Globally

#LI-D2E

Whats in it For You

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.

• Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.

In the United States Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health dental vision disability and life insurance programs as well as a competitive 401k plan with company addition Thomson Reuters offers market leading work life benefits with competitive vacation sick and safe paid time off paid holidays (including two company mental health days off) parental leave sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally Thomson Reuters offers the following additional benefits: optional hospital accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations unless otherwise noted the base compensation range for this role is $99400 - $184600. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individuals knowledge skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

This job posting will close 03/01/2026.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.

As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

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