Affordable Homes Assistant

• Excellent Administrator highly organised
• Outstanding Communicator professional and empathetic
• Ability to problem solve and resolve issues

About the role

As an Affordable Homes Assistant you will play a vital role in supporting the operational management of our independent living communities. Youll be the first point of contact for residents and applicants ensuring a positive experience from admission to discharge. Your responsibilities will include:

• Managing resident and client inquiries admissions and discharges
• Handling complaints disputes and incident reporting with empathy and professionalism
• Conducting interviews with applicants and maintaining accurate records
• Preparing resident agreements and ensuring prompt unit turnovers
• Supporting resident committees parish initiatives and community projects
• Liaising with internal teams and external agencies to resolve issues and support residents
• Promoting our communities through marketing and communication initiative

About you

You will be an experienced administrator and excellent communicator who is highly organised and can juggle multiple projects. You will be professional and empathetic in all dealings with resident staff and external stakeholders.

To succeed in this role you will have:

• Strong administrative and financial skills including contract preparation
• Excellent interpersonal and communication skills both verbal and written
• The ability to analyse information solve problems and compile reports
• A can do attitude with a commitment to VMCHs vision mission and values
• High attention to detail confidentiality and discretion
• Strong organisational skills and the ability to work both independently and as part of a team
• A current Victorian Drivers License and a satisfactory National Police Records Check

If you have the skills experience and passion then Apply Now we offer a competitive salary and Not for Profit Salary packaging along with a supportive environment.

Why VMCH

Because the people we employ make it a great place to work! In addition VMCH will provide you with:

• A collaborative and energetic team environment
• A competitive salary
• Excellent salary packaging benefits
• Ongoing professional development
• A positive and supportive workplace culture
• Employee Assistance Program
• Grow your skills while helping others live more independently
• A chance to make a positive difference in the lives of people with disability and the community.

About us

VMCH is a Catholic not-for-profit organisation providing services including affordable housing residential aged care retirement living community and disability services and specialist education to 7600 people across Victoria. We operate in over 50 locations have 3300 employees and over 600 volunteers maintaining our 24/7 service to vulnerable people across Victoria.

Here at VMCH our services are as diverse as the people we support. As a for-purposeorganisation love joy hospitality and couragearent just words to us they guide us in everything we do. While weve been around for over a century were always moving forward. We stay true to who we are by supporting people and families to live their best lives providing a place to call home and spaces to learn and grow.

As an employee of VMCH you will be provided with ongoing personal and professional development career pathways opportunities a positive and supportive workplace culture and excellent salary packaging benefits.

If you meet the above criteria and are passionate about making a positive difference in peoples lives we would love to hear from you!

To work at VMCH you will be required to supply proof of work rights and National Police Check.

We do not accept unsolicited resumes emails and phone calls from recruitment agencies