Full-Time Customer Service Professional (Available for current Contract Customer Service Professionals only)

Full-Time Customer Service Professional (Available for current Contract Customer Service Professionals only)

Work from home within Oregon Washington Idaho or Utah

Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.

Are you ready to take the next step in your Cambia journey This exclusive opportunity is designed specifically for our Contract Customer Service Professionals who have successfully completed training and received their certification. As you transition to a full-time role you will gain access to our comprehensive Cambia benefits package and total rewards program including health insurance retirement benefits paid time off and much more.

Ready to apply See the full position details below.

Who We Are Looking For

Every day Cambias dedicated Customer Service Professionals (CSPs) serve as the face of our companyacting as listeners problem-solvers investigators and advocates who bridge the gap between Cambia and those we serve by answering calls providing guidance on benefits claims and eligibility and making health journeys easier for our members. Do you have a passion for serving others and learning new things Do you thrive as a part of a collaborative caring team Then this role may be the perfect fit.

What You Bring to Cambia

Qualifications:

• High school diploma or equivalent

• 6 months of customer service call center experience; or 6 months of customer service experience in insurance retail banking hospital medical office or similar industry with extensive customer contact; or equivalent combination of education and experience.

• Proficient PC skills and an ability to navigate multiple applications while on calls.

• Ability to apply mathematical concepts and calculations.

Skills and attributes:

• Excellent multitasking skills under pressure.

• Resilience patience and a positive attitude in the face of challenges.

• Clear concise and empathetic demeanor while responding to inquiries and requests.

• Proactive problem-solving skills and a knack for asking insightful questions to clarify callers needs.

• Sound decision-making and flexibility in a fast-paced environment.

• Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities.

• Equally comfortable collaborating with a team and working independently.

• Ability to handle sensitive and confidential information with discretion.

• Preferred: knowledge of medical terminology and coding.

What You Will Do at Cambia

• Serve as your callers guide and advocate tackling tricky issues and answering questions about benefits claims and eligibility.

• Roll up your sleeves and do the necessary research to find answers when you dont have them.

• Bring a positive and professional approach to providing every caller with accurate compliant information.

• Tailor your communications to meet each callers unique needs.

• Stay one step ahead by spotting and addressing potentially difficult issues before they arise.

• Prioritize caller satisfaction while representing Cambias mission and values.

• Seek opportunities to collaborate and improve your skills through feedback and learning.

Your Work Environment

• May be required to work overtime.

• May be required to work outside normal hours.

• Required to have high-speed internet connection.

• Private distraction free work space.

The starting hourly wage for this job is $19.75 - $23.00/hour depending on candidates geographic location and experience.

About Cambia

Working at Cambia means being part of a purpose-driven award-winning culture built on trust and innovation anchored in our 100 year history. Our caring and supportive colleagues are some of the best and brightest in the industry innovating together toward sustainable person-focused health care. Whether were helping members lending a hand to a colleague or volunteering in our communities our compassion empathy and team spirit always shine through.

Why Join the Cambia Team

At Cambia you can:

• Work alongside diverse teams building cutting-edge solutions to transform health care.
• Earn a competitive salary and enjoy generous benefits while doing work that changes lives.
• Grow your career with a company committed to helping you succeed.
• Give back to your community by participating in Cambia-supported outreach programs.
• Connect with colleagues who share similar interests and backgrounds through our employee resource groups.

We believe a career at Cambia is more than just a paycheck and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match bonus opportunities and more.

In exchange for helping members live healthy lives we offer benefits that empower you to do the same. Just a few highlights include:

• Medical dental and vision coverage for employees and their eligible family members including mental health benefits.
• Annual employer contribution to a health savings account.
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.
• Market-leading retirement plan including a company match on employee 401(k) contributions with a potential discretionary contribution based on company performance (no vesting period).
• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).
• Award-winning wellness programs that reward you for participation.
• Employee Assistance Fund for those in need.
• Commute and parking benefits.

Learn more about our benefits.

We are happy to offer work from home options for most of our roles. To take advantage of this flexible option we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.