Team Lead Customer Success DACH (mfd)

Your mission as a Team Lead Customer Success - DACH

What youll be doing

• Leadership: Lead develop and strategically recruit a high-performing team of 6-9 customer success managers in the DACH region each overseeing a dedicated portfolio of up to 20 customers within a specific vertical
• Coaching: Prioritise coaching and empowerment for Customer Success Managers fostering a culture of growth and continuous skill development to consistently elevate performance standards
• Market Research Understanding: Leverage a profound understanding of market research innovative methodologies and comprehensive knowledge of industry and market dynamics to comprehend customer needs and shape the future of the CS role
• CS Excellence: Innovate and refine processes playbooks and best practices by consistently exploring new strategies technologies and approaches to enhance the CS teams performance and elevate the overall customer experience
• Strategy: Collaborate with the Interim Head Of DACH and other team leads on developing and executing the overall vision and strategy in CS
• Target Achievement: Collaboratively drive the achievement of business and revenue objectives with your team and across markets collaborating with the local CS Teams

You will thrive in this role if

• You bring 5 years of Market research experience with in-depth methods and industry knowledge or similar experience in a related field/industry
• You have 3 years of leadership experience with a proven track record in leading high-performing teams particularly in significant turnaround or fast scale-up environments
• You have experience in supporting and consulting B2B customers - ideally in market research agencies and providers SaaS management consulting or advertising/communication.
• You bring a high level of energy focus and drive coupled with an ability to swiftly adjust to changing priorities and aspiration to create the best-in-class Customer Success function aiming to make a significant impact in your role
• You have a strong results focus consistently achieving ambitious growth targets regularly
• You communicate confidently clearly and transparently in both German and English facilitating seamless interactions across diverse teams and stakeholders

Whats in it for you

• Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take
• Temporary work from abroad - If youre based in the EU you can work outside your country of residence for up to 180 days per year
• All the hardware you need andyour own MacBook
• If you are located in Hamburg or Berlin youll get aDeutschland ticket or access to a mobility budget with theNAVIT app to get you to and from the office space
• If you are located in Germany or Spain you will have access to aSubsidised Urban SportsClub membership
• In case youre located in one of the cities where most of our fellow Appinioneers are (Hamburg Berlin Munich London Madrid Barcelona or New York) you can get access to ourCo-working spaces