Field Service Engineer (Surabaya)

Bekasi - Indonesia

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

As a family-run high-tech company with nearly 19000 employees at 71 locations worldwide we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture which values collaboration and mutual trust creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers machine tools EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges

Your Role:

Carry out repairs (e.g. mechanics electronics hydraulics control technology pneumatics.)
Identify needed spare parts agree and arrange on order with customers
Ensure parts return process followed
In case of escalation agree on interim solutions with in-house service and management and discuss with customer.
Agree on solutions with experts from own area and specialist
Provide documentation of carried out service application.
Carry out implementation in case of problems agree with management or In-house service and discuss and take decisions on further procedure.
Carry out customer installation with security instruction.
Provide documentation about introduction installation feedback for quality management. Realize service training need for customers and inform TID in-house service.
Carry out preventing servicing due to given servicing list.
Provide servicing check list actualize and adapt it.
Carry out rebuildings and retrofitting.
Carry out Service-Updates and data protections.
Consult customers concerning technical innovations.
Document technical weak spots in additional report. Encourage improvements and support the process
If necessary carry out operator and servicing training.
Care for personal equipment (laptop tools cars etc) issued including working condition and cleanliness
Adhere to safety rules all the time
Any other related project assigned by Service Manager TID

Your Profile:

Bachelors degree or Diploma or equivalent in Engineering or related disciplines
A team-player with a goal-driven spirit and sense of urgency and flexibility with an optimistic and persistent attitude and service experience in handling day to day activities of Service department.
Ability to work under pressure and time constraints
Flexibility to travel
At least 4 years of relevant experience
Problem Solving and ability to multitask
Initiative and proactive in following through and completing tasks. Resulted Oriented.
Good command of English both spoken and written
Knowledge in MS Office (Excel Word PowerPoint)

What we offer:

International varied and independent work
Access to the latest technologies and work equipment
Respectful and appreciative corporate culture
Flat hierarchies in a dynamic team

Contact Person:

Rapeeparn Limcharoenporn

Your Role:

Carry out repairs (e.g. mechanics electronics hydraulics control technology pneumatics.)
Identify needed spare parts agree and arrange on order with customers
Ensure parts return process followed
In case of escalation agree on interim solutions with in-house service and management and discuss with customer.
Agree on solutions with experts from own area and specialist
Provide documentation of carried out service application.
Carry out implementation in case of problems agree with management or In-house service and discuss and take decisions on further procedure.
Carry out customer installation with security instruction.
Provide documentation about introduction installation feedback for quality management. Realize service training need for customers and inform TID in-house service.
Carry out preventing servicing due to given servicing list.
Provide servicing check list actualize and adapt it.
Carry out rebuildings and retrofitting.
Carry out Service-Updates and data protections.
Consult customers concerning technical innovations.
Document technical weak spots in additional report. Encourage improvements and support the process
If necessary carry out operator and servicing training.
Care for personal equipment (laptop tools cars etc) issued including working condition and cleanliness
Adhere to safety rules all the time
Any other related project assigned by Service Manager TID

Your Profile:

Bachelors degree or Diploma or equivalent in Engineering or related disciplines
A team-player with a goal-driven spirit and sense of urgency and flexibility with an optimistic and persistent attitude and service experience in handling day to day activities of Service department.
Ability to work under pressure and time constraints
Flexibility to travel
At least 4 years of relevant experience
Problem Solving and ability to multitask
Initiative and proactive in following through and completing tasks. Resulted Oriented.
Good command of English both spoken and written
Knowledge in MS Office (Excel Word PowerPoint)

What we offer: