Community & Discord Manager
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Job Location:
Yearly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Company Overview
We build consumer brands differently with the speed of a startup the discipline of private equity and the creative engine of a high-performance growth team.
Think of us as a mini Unilever but leaner faster and designed for direct-response success.
We operate multiple brands generating $40M in annual revenue each built on a 3-year scale-and-exit model supported by centralized shared services across media creative operations and product.
Our mission:
Build brands that leave lasting impressions and exit them at their peak.
Our culture is built on:
Competitive Greatness
Speed to Execution
Team Empowerment
Relentless Ownership
If you thrive in fast-moving community-driven performance-first environments this is your team.
Role Overview
The Community & Discord Manager owns the internal creator community experience for TikTok Shop. You will be responsible for building a vibrant high-performing creator ecosystem that drives weekly GMV through engagement coaching education events and direct communication.
Youre part community architect part coach part operations manager ensuring our hundreds of internal creators are informed motivated and delivering performance-aligned content.
This is a full-time North America role with high visibility high accountability and direct impact on revenue.
Key Responsibilities
- Own and manage the internal creator Discord community ensuring it is active organized and performance-driven.
- Build and execute the creator engagement strategy including events announcements incentives and challenges.
- Coach creators directly on content quality best practices TikTok Shop features and performance optimization.
- Run daily community operations answering questions moderating discussions sharing updates and directing creators to resources.
- Host bi-weekly coaching sessions or AMAs supporting creators on trends hooks and performance tactics.
- Develop channel structures that support education communication and collaboration (announcements wins inspiration peer chat).
- Surface top performers and inactive creators to the Creator Partnerships Manager for incentive or re-engagement strategies.
- Create digestible TikTok updates and distribute them to keep creators informed about platform changes.
- Maintain the resource library best-performing hooks starter kits FAQs selling guides and trend recaps.
- Collect creator feedback via polls surveys and community discussions to improve the program.
- Drive creator retention through recognition programs incentives and ongoing support.
Key Performance Indicators (KPIs)
- Creator engagement rate inside Discord (daily active users message participation session attendance)
- Creator content output per week
- GMV generated by internal creators
- Creator retention activation rate and churn reduction
- Response time and quality of community support
Success Benchmarks (306090 Days)
30 Days
- Learn all systems creator archetypes and community workflows.
- Take ownership of daily Discord operations.
- Launch the updated community engagement calendar.
60 Days
- Host your first coaching sessions and implement new engagement formats.
- Improve community response times and overall participation.
- Launch a resource library and trend-sharing workflow.
90 Days
- Deliver measurable lift in creator output and GMV.
- Build a scalable community framework that supports 300 active creators.
- Establish monthly challenges incentive programs and coaching systems.
Required Skills & Qualifications
Must-Have
- 24 years experience in community management creator relations influencer marketing or social media
- Deep understanding of TikTok culture creator behavior and social-first content
- Excellent communication and relationship-building skills
- Experience hosting events workshops or live coaching sessions
- Highly organized and able to manage high-volume community engagement
- Fast execution and a proactive mindset
- Experience using Discord communities at scale
Nice-to-Have
- Familiarity with TikTok Shop GMV Max or social commerce ecosystems
- Background in content creation trend analysis or creative strategy
- Experience building creator programs or educational resources
Who Should Apply
YES Ideal Candidates
- Natural community builders who love connecting people
- Creators or creator-ecosystem operators who understand content
- High-energy communicators with a coaching mindset
- People who thrive in high-speed high-impact environments
- Operators who want direct influence on revenue through community
NO Do Not Apply If
- You dislike hosting discussions or coaching creators
- You prefer predictable low-interaction roles
- You struggle with organization or high message volume
- You avoid taking initiative or owning outcomes
Why Join Us
- Build and lead the central hub of our entire creator ecosystem
- High autonomy with direct impact on weekly GMV
- Work with elite growth media and creative operators
- Be part of a high-performance culture that values speed clarity and results
- Massive opportunities for role expansion as community scales
Compensation & Benefits
- $50000$70000 annual salary
- Performance-based bonuses
- Equity opportunity
- Flexible hybrid/remote structure
- Access to creator resources training and events
Application Process
- Resume submission
- Community strategy assessment
- Interview with Creator & Community Leadership
- Live Discord walkthrough / scenario test
- Final interview offer
Required Experience:
Manager
Key Skills
- English
- User Interface
- Communication
- Content Writing
- Online
- Internet
- Youtube
- Management skills
- Digital speech
- Speaking skills
- Analytics
- Writing Skills
