Journey Ambassador
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
A Journey Ambassador engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out the Journey Ambassador is always prepared to respond to VIP Guest requests at concierge during promotional activities and more.
What will I be doing
As a Journey Ambassador you will serve on the Front Office Team which is the main connection between the Guest the hotel and the various hotel departments. A Journey Ambassador truly influences the first impressions of our VIP Guests and therefore is responsible for performing the following tasks to the highest standards:
- Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
- Be responsible for special room assignments and suite occupancies
- Welcome and fulfill the check-in process of VIP Guests including serving as an escort to the Executive Lounge and VIP Guest room
- Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
- Manage the Guest Relations Desk in the hotel lobby
- Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
- Maintain the inventory of Guest amenities
- Maintain current knowledge of hotel products services pricing and special promotional offers as well as daily VIP and special events
EOE/AA/Disabled/Veterans
What are we looking for
Journey Ambassador serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- Calm efficient and organized with great attention to detail
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service
- Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
- Computer literate and able to navigate through Company systems
- Professional manner with an emphasis on hospitality and guest service
- Guest relations experience in the hotel leisure and/or entertainment sectors
- Proven ability to listen and respond to demanding Guest needs
- Conflict resolution experience
- Cash handling experience
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Google Docs
- Serving Experience
- Retail Sales
- Android
- Product Demos
- Event Planning
- Events Management
- Event Marketing
- Dancing
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
