Business Systems Analyst

About us

At Fenergo were not just building softwarewere transforming how the worlds leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the worlds top financial institutions were on a mission to change the game.

Were more than a global leader in AI-powered client lifecycle managementwere reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations we turn complexity into clarity. Our FinCrime Operating System powered by agentic AI and intelligent automation helps financial institutions move faster act smarter and stay safer across 120 countries.

But we dont stop there.

At Fenergo we believe in a world where financial institutions arent just complianttheyre confident. Where technology doesnt just meet regulationsit stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.

Every product we build every innovation we deliver and every partnership we forge is shaped by that belief. Were tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks our work empowers banks to serve their customers with speed integrity and peace of mind.

Join us and be part of a team thats building smart solutions solving real problems and shaping the futuretogether.

Job Overview:
We are seeking an experienced Business Systems Analyst to join our Enterprise Transformation Team. This role focuses on improving Sales & Marketing operations through process analysis system configuration and automation. We value foundations in systems integration or large programme delivery followed by hands-on BA work inside a product or enterprise setting. This is not a pure admin position; core BA skills are required to analyse problems design future-state processes and drive change.

You will work with Salesforce Marketo Gong and other tools partnering with Sales & Marketing analytics and digital transformation teams to deliver measurable improvements in efficiency data quality and user experience.

Key Responsibilities:

• Analyse map and redesign Sales & Marketing processes using lean principles to drive operational efficiency.
• Identify and implement process improvement opportunities across systems workflows and teams.
• Act as the business lead on system enhancements and new feature implementations across Salesforce Marketo Gong and related tools.
• Serve as primary administrator for key Sales & Marketing systems ensuring stability scalability and alignment with business needs.
• Gather business requirements and translate them into technical specifications for system configuration or automation.
• Lead tool rationalisation initiatives identifying overlaps and proposing streamlined cost-effective solutions.
• Collaborate closely with Sales & Marketing operations and digital transformation teams to deliver integrated solutions.
• Facilitate cross-functional workshops to identify pain points and design future-state processes and systems.
• Develop and maintain comprehensive documentation for systems processes and standard operating procedures.
• Lead user training onboarding and change management activities to drive adoption and effective usage of tools.
• Monitor system performance and user feedback to identify enhancement opportunities.
• Stay current on trends in Sales & Marketing systems process automation and CRM innovation bringing new ideas into the team.

• Bachelors degree in Business Information Systems or related field.

• Experience working with CRM and marketing related systems (e.g. Marketo Salesforce and Gong.
• Proven experience leading or contributing to process improvement or transformation initiatives.
• Strong understanding of finance processes and their interdependencies with systems.
• Excellent analytical problem-solving and project management skills.
• Strong communicator with the ability to engage both technical and non-technical audiences.
• Knowledge of Lean Six Sigma or other process mapping tools/methodologies is a strong plus.

Our promise to you

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our clients needs.

• Collaboration: Working together to achieve our best

• Outcomes: Drive Success in every engagement

• Respect: A collective feeling of inclusion and belonging

• Excellence: Continuously raising the bar

Whats in it for you

(Ireland)

• Healthcare cover through the VHI

• Company pension contribution

• Life assurance/ Income protection

• 23 days annual leave

• 3 company closure days

• Annual bonus opportunity

• Work From Home set-up allowance

• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management

• Other competitive company benefits such as flexible working hours work from home policy bike to work scheme sports and social committee weekly fitness and sports classes and much more

• Buddy system for all new starters

• Collaborative working environment

• Extensive training programs classroom and online through Fenergo University

• Opportunity to work on a cutting-edge Fintech Product using the latest of tools and technologies

• Defined training and role tracking to allow you see and assess your own career development and progress.

• Active sports and social club

• State of the art offices in the heart of Dublins Docklands with great facilities canteen and games area

Diversity Equality and Inclusivity

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all employees are valued respected and can reach their full potential. We do not discriminate based on race colour religion sex national origin age disability or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications merit and business needs. We believe that a diverse workforce enriches our company culture fosters innovation and contributes to our overall success. We strive to provide a fair and supportive environment for all employees promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.

Required Experience:

IC